What are the responsibilities and job description for the Greenlight Expert position at Uber?
About the Role
We’re looking to grow our frontline team in Denver. The Greenlight Hub is staffed with Uber Experts who have in-person and virtual interactions with customers who drive and deliver on the Uber platform. Our team uses a combination of sales, customer service, and problem solving to help “Earners” get more value out of their time using Uber. Uber Experts are skilled at converting prospective customers to take their first trip, helping existing users earn more with Uber, and reengaging users who have stopped using the platform.
Please note that the Uber Expert position is an hourly role with a set wage of $19.50/hr. Uber does not provide visa sponsorship and/or relocation support for this role.
Uber is committed to a safe workplace. We have implemented Covid-19 safety protocols which meet or exceed local public health guidance. Worker safety remains our number one priority. As a result, Uber mandates COVID-19 vaccinations for all US-based employees who need or want to access any of our US facilities.
What You’ll Do
Have 1:1 and group interactions with current and prospective Uber customers, mostly drivers delivery people- Ask probing questions to understand customers needs, reservations, and goals; pitch Uber as a solution
- Convert prospective earners to take their first trip on the platform
- Follow support logic to help existing earners with troubleshooting
- Be persuasive, empathetic, and creative in helping customers decide to leverage Uber more
- Reengage Earners who have stopped using the platform by overcoming blocks and obstacles they are facing
Basic Qualifications
Experience in a customer-facing role
Preferred Qualifications
Sales, account management, or business development experience- Previous role in retail, customer service, or customer support with conversion/retention goals
- Demonstrated ability to problem solve and troubleshoot
- Effective communication skills with the ability to interact and connect with many types of personalities
- Physical Requirements:
- Expected to remain in a stationary position, often sitting or standing for prolonged periods
- May be required to perform repeating motions that include the wrists, hands and/or fingers, e.g., using a keyboard
- Additional Requirements include but are not limited to the following:
- Required to have regular and predictable attendance in the assigned work location
- Ability to work in an open floor plan with moderate noise
About the Team
Earners keep Uber moving. Greenlight Locations exist to maximize the contribution that Earners have on the network by providing high-touch support in the interest of keeping drivers engaged and online. Greenlight Experts are positive, upbeat “people people” who thrive on helping others accomplish their goals.
Please refer to this role on our careers page for more details on your total compensation and benefits package. You can get there by clicking ‘apply’ if you’re not already on our careers site.
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