Guest Experience Supervisor

• Ability to communicate clearly.
• Ability to give concise directions to guests and team members.
• Ability to work in outdoor conditions.
• Assign and manage department equipment.
• Assist guests in finding their seats, restrooms, concessions, and other venue amenities.
• Assist guests with disabilities with reasonable requests for accommodations, including but not limited to wheelchair escort services.
• Assist guests with disabilities with reasonable requests for accommodations, including but not limited to wheelchair escort services.
• Assist with crowd control measures
• Complete all necessary pre, during, and post documents, paperwork, and reports according to assignment.
• Complete incident reports for accidents and out of the ordinary events while transporting.
• Complete wheelchair logs to document escorts.
• Control access and press buttons to elevator to limit patrons touching elevator buttons
• Coordinate team member post assignment.
• Coordinate with dispatcher for assignments regarding wheelchair assistance, as well as additional assistance for guests in parking lots or shuttles.
• Effectively communicate safety and security measures throughout the arena.
• Enforce policies, procedures, and standards for team members and guests.
• Engage with team members and guests in a positive and effective manner.
• Facilitate employee pre and post briefing.
• Identify opportunities to create memorable experiences for team members and guests.
• Manage elevator capacity
• Manage team member breaks.
• Manage team members pre, during, and post event.
• Other organizational and administrative duties as determined by management· Assist guests in finding their seats, restrooms, concessions, and other venue amenities.
• Proactively welcome guests and assist with questions and requests.
• Provide accurate facility information with excellent customer service to guests.
• Provide critical and positive feedback through coaching sessions to team members and leadership.
• Provide exceptional guest service.
• Respond to and/or escalate guest complaints, concerns, and compliments.
• Transport guests in need of a wheelchair escort safely to and from required locations, remaining alert to potential hazards which may cause an accident.
• Understand, retain, and adhere to safety protocols and procedures.
• Understand, retain, and provide event information to guests and team members.

• 18 years of age or older.
• Experience in a collaborative team environment
• Experience in a customer service-based industry is essential.
• Experience within a sports, entertainment, or related field is essential.
• Minimum 2 years’ experience in a supervisory and/or leadership role.
• Must be able to complete all required trainings.
• Must be fully vaccinated against COVID-19
• Must have a working email address
• Strong verbal and written communication skills are essential.
• The ability to function independently in a fast paced, high-pressure environment is essential.
• The ability to read, write and understand English.
• The ability to utilize web-based programs and digital equipment
• The ability to work flexible schedule including long hours, nights, weekends, and holidays is essential.
• The ability to work with the public and have interpersonal and communications skills is essential.

• Ability to stand in the same spot for extended periods of time.
• Ability to walk up and down stairs.
• Ability to work steep, elevated areas.
• Ability to be mobile.
• Ability to push, pull, and/or lift 75lbs or more.

• The duties of this position are performed primarily indoors.  
• The noise level in the work environment will range from moderate to loud. 
• While performing duties of this job, the employee may be exposed to outdoor weather conditions when serving as ticket taker.
• Must uphold and maintain a customer friendly environment.

Salary : $37,000 - $46,900