What are the responsibilities and job description for the Service team leader position at UBS?
Service Delivery Team Leader
United States - Tennessee
Operations
Global Wealth Management
Job Reference #
244984BR
City
Nashville
Job Type
Full Time
Your role
manage standards around attendance, performance metrics, and service quality
coach and develop team members
ensure performance and talent development discussions take place with each team member on a regular basis
respond to client and branch escalations
gauge and respond to urgent / escalated matters
escalate any potential risk issues on a timely basis
maintain daily logs consistent with established written supervisory procedures
proactively contribute to the success of the team through process improvements and information sharing
manage a team and perform daily settlement operations, new company implementation and backup trade desk.
spread our culture throughout the team
Your team
You will be working as a Team Leader within the Service Group for WWS Operations based out of Nashville, Tennessee. The Service Delivery Team Leader will be responsible for managing a team of four Client Service Specialists.
Your expertise
confident, self-motivated and a fast learner
exceptional problem-solving skills and attention to detail
good Time Management skills
financial services and banking background
experience managing small teams
superior skills in writing and documenting procedures, manuals and risks
ability to work quickly and efficiently in a fast-paced environment
ability to work effectively across diverse Lines of Businesses
empowered to make decisions and create change
motivated to process redesign and implementation
strong analytical skills
- UBS-MOGUL
- LI-UBS
UBS is the worlds largest and only truly global wealth manager. We operate through four business divisions : Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank.
Our global reach and the breadth of our expertise set us apart from our competitors.
Join us
From gaining new experiences in different roles to acquiring fresh knowledge and skills, at UBS we know that great work is never done alone.
We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success.
Together were more than ourselves.
Disclaimer / Policy Statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
Last updated : 2024-09-25
