IT Support Engineer

We are currently seeking an IT Support Specialist/Technician to join our team. As an IT Support Specialist/Technician, you will be responsible for providing technical assistance to computer system users. #LI-EB1 Salary: $61k - $92K, DOE, Equity Benefits (See Below) Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado. Udemy Benefits: - Eligibility: Regular, full-time employees are eligible for Udemy’s benefit programs. - Health Plans: Medical, dental, and vision coverage (100% coverage for employee-only). - HSA/FSA/Commuter: Pre-tax savings/spending plans available; generous HSA employer contributions for those enrolled in the HDHP medical plan. - Life/Disability: Employer-paid life insurance (supplemental available), in addition to short-term and long-term disability. - Retirement: Access to 401(k) with annual employer contribution. - Wellbeing: Corporate memberships for meditation and mindfulness, therapy and coaching, financial planning, primary care, tele-health, health advocacy, parent/newborn support, and employee discounts. - Education: Free access to the entire course library on the Udemy and Udemy for Business platforms; annual stipend for external learning beginning at six months of employment. - Charitable Matching Program: Employer match of monetary contributions to eligible nonprofits and charities that carry a 501(c)(3) tax status. - Vacation: 15 days per year of Paid Time Off for hourly; flexible Discretionary Time Off for salaried. - Parental Leave: 8 weeks of leave at 100% pay for parents who take time off from work following the date of birth, adoption, or foster placement beginning at six months of employment; this amount is in addition to pregnancy-disability benefits at 100% pay, if applicable. - Holidays: 10 paid holidays throughout the year; during COVID-19, Udemy also provides roughly one “Wellness Day” per month while working from home. Vaccine Mandate (US Only) Udemy is committed to keeping its employees, clients, and communities safe. Accordingly, we require all U.S. employees to be fully vaccinated against COVID-19 if their work requires them to come into a Udemy office or come into close contact with others. If you are unable to get vaccinated due to a medical condition, disability, or a sincerely-held religious belief, we will consider requests for accommodation. About Udemy We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News Udemy Adds More than $1 Billion To Its Valuation in New Funding Round Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR Paid Paternity Leave Should be the Norm in the U.S. Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering How Investing in Yourself Today Will Set You Up for Career Success Tomorrow Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken