Community Services Data Specialist

Essential Functions:

At the direction of the Community Services Manager, the Community Services Data Specialist is responsible for analyzing, verifying and processing applications for the eight county service area under the Community Services Program area including but not limited to LIHEAP and WAP. This position may also be involved with outreach in the community. The position must provide excellent communication, marketing, customer service, customer referrals, correspondence, file management, data collection, and other duties as assigned. Must be proficient in data entry with low error rate.

Our Culture:

The Upper East Tennessee Human Development Agency has been a strong force in the community since 1964. Our mission can be summed up with “Helping People. Changing Lives.” We are looking for staff who are passionate about helping people and making a difference in their community.

Our Mission is to provide education, direction and support to individuals, families and organizations in order to strengthen and stabilize the community through collaborative efforts of agency programs and cooperative partnerships.

Our Vision is to be the model agency for the community, state and nation by: valuing the intrinsic worth of each individual, family and organization; supporting the community through exemplary, essential and distinct services; empowering clients to reach their greatest potential; enhancing community partnerships through collaborative efforts; & fostering a seamless continuum of care to clients.

Administration

1. Appropriately allocate time to each Program based upon actual time servicing respective Program.

2. Receives, sorts, processes and quality checks all applications for LIHEAP and WAP.

3. Provides excellent customer service by responding to requests for information from the general public and answers routine questions in a timely manner.

4. Maintains confidentiality and discretion with client information.

5. Gathers complete and appropriate information to complete data entry and process applications.

6. Establish and maintain professional working relationships with clients (neighbors), vendors, and community resource providers.

7. Member of Community Services Team and will attend meetings and trainings for this Team as applicable.

8. All other duties as assigned.

Data Analysis

1. Determines eligibility of clients, distributes applications, and processes applications accurately and timely.

Program Support and Regulatory Compliance

1. Has a solid understanding and adheres to the guidelines for processing applications under the LIHEAP and WAP program guidelines and ensures performance standards and federal and state regulations are met.

2. Serves as a representative for the Community Services Program bringing awareness to various low income assistance opportunities in the eight county service area.

3. Establishes and maintains working partnerships with other agencies and non-profits in the service area.

Competencies:

• Teamwork Orientation
• Communication Skills
• Attention to Detail/Accuracy
• Client Focus/Customer Service
• Records Management
• Technology Proficiency

Minimum Education/Experience:

• Minimum: High School Diploma
• Highly Preferred: AS Degree in Business/Communication/Technology or related.
• Valid driver's license with good driving record.
• Minimum two years of proven, relevant experience in marketing/communication or related.
• Excellent oral and written communication skills.
• Flexible, and service-oriented attitude.
• Strong attention to detail, accuracy, ability to prioritize and multi-task, and follow-up skills.
• Proficiency with MS Office Suite (Word, Outlook, Excel, PowerPoint)
• Strong interpersonal skills including tact, diplomacy, and flexibility to work effectively with all levels of staff.
• Must pass the reference, background/criminal, and education checks.
• Maintains confidentiality and HIPAA compliance.

Benefits:

12 Vacation days per year, 12 Sick Days per year, 14 Paid Holidays per year, Retirement Plan through TCRS, Company paid Health Insurance (for employee only), Company paid Life Insurance, etc. and other optional benefits.

Position Type/Expected Hours of Work:

This is a full time non-exempt position with standard hours of work/days Monday through Friday 8:00 am to 4:30 pm.

Salary:

$13.72 to $16.32 per hour based strictly on education.

EOE Statement:

UETHDA hires high quality staff from a variety of fields and education levels who have a passion in changing the lives of others. UETHDA is an equal opportunity employer (EOE).

Job Type: Full-time

Pay: $13.72 - $16.32 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Are you willing to undergo a background screening?

Education:

• Associate (Preferred)

Experience:

• data entry: 2 years (Preferred)

Work Location: One location