Business Office Supervisor

Responsibilities

Sierra Vista Hospital is seeking a Business Office Supervisor for the Business Office. If you're passionate about working in the behavioral health setting and have the desire to lead a team of healthcare professionals dedicated to serving our patients, we want to hear from you!

Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected healthcare management companies, operating through its subsidiaries acute care hospitals, behavioral health facilities and ambulatory centers nationwide. Founded in 1978, UHS subsidiaries now have more than 65,000 employees. The UHS business strategy is to build or purchase health care properties in rapidly growing markets and create a strong franchise based on exceptional service and effective cost control. Our success comes from a responsive management style and a service philosophy based on integrity, competence and compassion.

The Sierra Vista Hospital location, a 171-bed psychiatric care facility located in south Sacramento, is a full-service mental health facility and a center of support for patients and their families. Since 1986, we have offered our clinical expertise to those suffering from emotional, behavioral and addiction problems.

POSITION SUMMARY

Assist Business Office Director in managing billing and collection processes.  Suggest policies and procedures toward productive functioning of the department.  Process all statements on in-house and discharged patients.  Maintains follow-up and collection activity including letters, telephone and personal contact.  Maintains patient financial file and documentation, advises, informs and assists the patient/guarantor/family in regard to hospital financial policies.  Performs other various clerical responsibilities may be assigned.  Other duties as assigned.

Qualifications

Must have a high school diploma or equivalent.  Two years prior collections experience in hospital setting required, psychiatric experience preferred.  Must have strong written and verbal skills; ability to deal effectively with all levels of hospital management and the public.  Must be able to demonstrate average to high math skills.  Prior experience with on-line Admission/Billing system desirable.  Knowledge of third party payment procedures, managed care and government programs strongly recommended.  Good communication skills and ability to problem solve a must.  Knowledge of credit, collection and confidentiality laws highly desirable.

PRIMARY RESPONSIBILITIES

• Follow hospital and departmental policies and procedures.
• Demonstrate cooperation with fellow employees, patients and staff.
• Assist Business Office Director in development of appropriate policies and procedures.
• Assist in the training of Business Office staff.
• Maintains a high level of motivation, dedication, professionalism and personal appearance for self and staff.
• Works closely and frequently with BOD in all matters affecting Business Office productivity and performance.
• Ensures timely and accurate completion of required third party logs, other logs and periodic reports.
• Ensures regular monitoring of third party reimbursement changes, denials and appeals, unbilled revenue, credit balances and Medical Records issues.
• Communicates regularly with BOD on departmental activities and issues.
• Sets and example for high standards of personal appearance, courtesy and professionalism at all times.
• Processes self-pay statements in a timely manner, if applicable. Processes all in-house self-pay statements within two days of receipt.
• Reviews reports for billing issues, and hands out tasks to the business office team.
• Sends all other statements to the appropriate person within three days of receipt.
• If self-pay is not handled in-house, makes sure that accounts are placed timely.
• Is responsible for follow-up on all accounts of in-house and discharged patients.
• Maintains “tickler” file to ensure a prompt follow-up.
• Begins follow-up on accounts immediately after discharge and continues every 15 days thereafter.
• Documents every contact made to or by third party payer, patient, family or employee.
• Advises Business Office Director of problem accounts at time of encounter.
• Monitors and records all payments made on patient accounts.
• Records all payments in the patient financial folder daily if applicable. Notes payment discrepancies and resolves immediately.
• Identifies inaccurate guarantor/admit data to supervisor if consistent to ensure appropriate corrective action at front end occurs.
• Is responsible for preparing Bad Debt and other self-pay account adjustments as well as meeting reporting requirements.
• Audits for accuracy and prepares all adjustments on a timely basis and submits to Manager for approval.
• Performs audit of accounts, evaluates collectibility and processes refund as necessary.
• Monitors and evaluates collection agency/attorney activity and ensures documentation needs are met. Performs other related audit and posting duties.
• Maintains patient financial folders, if applicable.
• Keeps patient files and contents in uniform and orderly manner.
• Maintains neat, legible and chronological documentation of all collection and follow-up activity.
• Use the MS4 system to track denial information.
• Performs any other duties as assigned by the Business Office Director.

Sierra Vista Offers:

• Competitive Compensation
• Excellent Medical, Dental, Vision, and Prescription Drug Plan
• Generous Paid Time Off
• 401(K) with company match and discounted stock plan
• Career development opportunities within UHS and its Subsidiaries
• Education Assistance
• Challenging and rewarding work environment

Why is Sierra Vista Hospital a great place to work?

• Dynamic people
• Team-oriented environment
• Opportunity for advancement
• Great training program for new grads!
• Rewarding career opportunities