INTAKE COORDINATOR

Intake Coordinator - Full Time

Del Amo Behavioral Health System, a subsidiary of UHS, offers a safe and compassionate environment for individuals looking for hope and healing from emotional, psychiatric and addiction issues.

Del Amo Behavioral Health offers a wide range of options, including inpatient, outpatient and specialty programs that includes children, adolescents, adults and seniors.  Whether addressing the needs of adults, adolescents or children, we are committed to providing our patients with treatment to help them find recovery that endures.  Our patients receive the same quality treatment from our thoughtful and compassionate team no matter the level of care.

Learn more and apply today by visiting our website at: www.delamohospital.com

Benefits include:

• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• Challenging and rewarding work environment
• Career development opportunities within UHS and its 300 Subsidiaries!

INTAKE/ASSESSMENT PROCESS

 Assertively responds to telephone and/or walk-in requests for psychiatric assistance in a timely manner.

• Assesses each inquiry to determine clinical need of caller and/or patient, and is assertive in offering in-house or mobile assessment in order to transition patients to the appropriate level of care.
• Identifies high risks, i.e. suicidality, homicidality, potential for fall, Medical problems, etc., and documents clearly on Intake Screening Form, completes High Risk Screening Form and hands off both to unit staff.
• Enters all calls requesting outpatient and inpatient services into the AS400 Database daily.
• Conducts daily follow-up on all pending cases. Conducts follow-up in any way necessary to provide assistance until there is a disposition.
• Has knowledge of and identifies exclusionary criteria and review with Intake or Nursing Supervisor.
• Documents all inquiries on Intake Screening Form, including requests for beds that are currently not available. Conducts follow-up on potential bed availability

 REFERRAL PROCESS 

• Maintains a good working relationship and ongoing communications with referral sources.
• Contacts Therapist, Nurse, Parents, or other Person(s) to obtain pertinent medical and clinical information in order to thoroughly complete the Intake Screening Form.
• Telephones direct outside referral source regarding disposition of case.
• Has good knowledge of Intake Referral List and is able to identify other health or human service agencies that may be helpful to the patient.
• Familiar with Kaiser Helpline and assists outside referrals to obtain authorization to admit Kaiser Permanente patients to Del Amo Hospital. 

ADMISSIONS PROCESS 

• Knowledgeable of admission criteria for all services, units, and programs.
• Offers admission to Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP) levels of care when appropriate.
• Obtains signatures for “Conditions of Admissions” from adult patients admitted on involuntary detention (5150).
• Knowledge of exclusionary medical criteria/parameters and reviews with Intake staff, Nursing staff or Internal Medical staff. Documents on all call sheet issues that require medical review and clearance.
• Cognizant of Adult, Youth and Indigent physician rotation; carefully designates and documents physician assignments.
• Inquires as to whether potential patient has access to dangerous items that can potentially be used to harm self or others has been assessed.
• Carefully screens all Detox admissions for severity of withdrawal symptoms, quantity and frequency of use, treatment history, etc.
• Provides report including High Risk Form to Unit Nurse.
• Ascertains that there are orders from physician on the unit. 

ADMISSIONS PROCESS: Financial Information 

• Researches insurance benefits carefully to determine correct payer sources (i.e. Medicare vs. Medicare HMO, Medi-Cal vs. Commercial plan), as well as correct telephone number for pre-certification.
• Ensures that an attempt is made to pre-certify/authorize patient benefits with Commercial and Medicare HMO by end of shift.
• Knowledgeable of Midas Systems and enters pre-certification/authorization notes into system.
• Careful to obtain Kaiser Permanente Psychiatrist Authorization for all Kaiser Permanente patients.
• Thoroughly completes and sends Kaiser Form to Kaiser Permanente for all Kaiser Permanente patients

As one of the nation’s largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023.  During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has more than 96,700 employees and continues to grow through its subsidiaries.  Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network, and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdon.  www.uhs.com

Education: High School Graduate or Equivalent required

Credentials: Completion of program or minimum of two (2) year's experience as/or EMT, CNA, Medical Assistant, Healthcare Intake/Admissions or related preferred.

Experience:  Previous experience in a clinical department of psychiatric hospital and previous clinical experience with Psychiatric patients of all ages is preferred.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual

orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state, or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries.  We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement.  We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.