IT SPECIALIST

Information Technology/Helpdesk Specialist

About the Position: 

• Responds to calls for hardware and software support from all facility staff.  Identify problem source(s) and resolve through a timely and effective process.  Keep affected staff informed as to disposition of the call.
• Establish procedures to track, publish and maintain system problems, staff inquiries, and resolution processes.
• Establish and maintain inventory log of all facility hardware and software, including purchase dates, warranty dates, serial and model numbers, configuration, location, maintenance coverage, versions, descriptions.
• Regularly interface with vendors to resolve problems, respond to staff inquiries. 
• Establish and maintain data communications with hospital staff, corporate office, and vendors.
• Maintain, develop and enhance working knowledge of facility standard operating systems, office productivity software, and other application software.  Keep up-to-date with industry developments and products.
• Monitors and manages camera systems to include digital video recording equipment.
• Monitors and manages copiers.  Assists departments with maintenance as needed.
• Maintains on-going communications with, and is responsive to suggestions from co-workers, supervisors, other hospital departments, and external agencies.
• Offers assistance to co-workers when appropriate.
• Participates in special projects and assignments as directed by Supervisor.  
• Maintains telecommunications system (phone system) in conjunction with Plants Ops director; has a working knowledge of phone system and processes.
• Maintains a clean and safe work environment (reports hazards and demonstrates an understanding of emergency and disaster procedures such as fire drills and evacuation plans)

Assumes responsibility for maintaining mandatory training requirements. Attends staff meetings and in-services and participates on hospital committees.

About Cedar Springs Hospital:  Our mission is to deliver the highest quality services to individuals and their families who are dealing with the ramifications of mental illness or substance abuse. Our formula for successful treatment includes innovative services using a level of care that is appropriate to each illness, individually tailored programs and highly qualified mental health professionals. Cedar Springs is dedicated to providing quality, multidisciplinary behavioral health care services to children, adolescents, adults and their families.

As a full-time employee of Cedar Springs we offer the following benefits:

Medical, Vision, Dental, Life Insurance

Short Term/Long Term Disability

Retirement Services

Paid Time Off

Education/Tuition Assistance

Employee Assistance Program (EAP)

Cedar Springs Hospital is in compliance with the Healthy Family and Workplaces Act (HFWA) and Families First Coronavirus Response Act (FFCRA)

Qualifications

• Proven experience as IT/Helpdesk Specialist or relevant position.
• Excellent diagnostic and problem solving skills.
• Excellent communication and people skills.
• Outstanding organizational and time-management skills.
• In depth understanding of diverse computer systems and networks.
• Knowledge of internet security and data privacy principles.
• Education/Experience:  Associates or Bachelor’s degree in Computer Science or relevant field preferred.  Can be substituted with certification or equivalent work experience (2-4 years) in computer operations, multi-operation system, IS helpdesk, and PC hardware.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries.  We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.

Salary : $0