Medical Records/Receptionist

Responsibilities

Medical Records/Receptionist Opportunity

North Star Behavioral Health is one of Alaska’s premier mental health facilities offering hope and healing for children, teens and adults who struggle with psychiatric or substance abuse issues. We also offer military-specific care to first responders, service members, veterans and dependents at the Chris Kyle Patriots Hospital. We provide an environment that puts patient care first through excellent care, comfort, and security to the patients and families we treat, at their most vulnerable times. When you work at North Star Behavioral Health, you are never alone, as you are part of a large network of peers and leaders that routinely exchange ideas and review current topics within the industry. With us, you have the opportunity to grow, learn, and advance in your career through robust continuing education opportunities and career advancement with UHS.

The Medical Records/Receptionist is a key member of the Northstar Behavioral Health Team and  is a dual role position. When performing Receptionist job duties, the position is responsible for facilitating the flow of the organization’s information; providing a positive, responsive environment for receiving internal and external customers via telephone and face-to-face. The Receptionist operates a multi-line switchboard to relay incoming, outgoing, and inter-office calls to their appropriate destination. The Receptionist greets and screens all visitors before allowing them to proceed throughout the hospital, and acts as an information center to all visitors. The Receptionist also provides clerical support for hospital personnel. When performing Medical Records job duties, the position is responsible for coordinating the maintenance of medical record files (acute, residential, and outpatient), providing telephone and reception coverage for the Health Information Services (HIS) Department, coordinating processing of discharge and active charges, maintaining accurate computerized databases, medical transcription and decrypting, processing daily census reports, handling Release of Information (ROI)  requests, and other duties to assist in the efficient functioning of the HIS Department.

JOB DUTIES/RESPONSIBILITIES

Receptionist Duties:

• Answers and responds to incoming telephone calls promptly and in a pleasant, courteous, and clear manner.
• Carefully screen calls before transferring them to the units and always requests patient’s confidentiality number before transferring.
• Uses pages appropriately over the intercom system, speaking clearly and in a moderate tone; limits pages to emergencies, caller requests, or authorized announcements.
• Screens all visitors before allowing them to proceed past the hospital lobby, making sure all visitors check in and out.
• Works closely with the Intake department and follows procedures when prospective patients arrive.
• Signs for and receives incoming deliveries and notifies the receiver.

Medical Records Technician Duties:

• Abides by the system’s policies and procedures, State and Federal regulations, and HIPAA guidelines while processing patient’s ROI requests.
• Coordinates all requests for ROI requests; researches and investigates all health record release of information requests that are submitted to the department; monitors phone calls in reference to ROI questions; reviews records to determine if a physician clearance approval should be obtained for the ROI.
• Processes discharged records; enters and maintains computerized deficiency system and prints weekly reports; analyzes each record, tags and untags deficiencies.
• Assembles charges upon discharge for retrospective and discharge processing; copies records for Retro-Insurance Reviews.
• Assists in verification of billing ICD-10 codes as needed; maintains weekly billing Readiness Report.
• Retrieves and files reports or transcription on a daily basis; retrieves records for direct caregivers to complete or review; purges records as necessary.
• Decrypts, corrects, and prints transcribed reports, tags reports with appropriate physician’s tag, and places in appropriate medical record; accurately logs all reports received into transcription log daily.
• Maintains permanent files ensuring that records are filed in appropriate slots.

Qualifications

REQUIREMENTS

• High School Diploma or GED required.
• At least one year of credible work experience working as a receptionist, medical records technician, or other hospital administrative role required.
• Medical Billing and Coding certification preferred, and RHIT strongly preferred.
• Must be at least 21 years of age
   

BENEFIT HIGHLIGHTS

• Challenging & Rewarding Work Environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision, and Prescription Drug Plans
• 401(K) with Company Match & Discounted Stock Plan
• SoFi Student Loan Refinancing Program
• Career Development Opportunities within UHS and its 300+ Subsidiaries!
• Tuition Assistance
   

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues exceeding $11 billion in 2019. In 2020, UHS was again recognized as one of the World’s Most Admired Companies by Fortune on Fortune 500; and recognized in Forbes ranking of America’s Top 500 Public Companies. Headquartered in Kind of Prussia, PA, UHS has over 90,000 employees and through its subsidiaries operates 26 acute care hospitals, 328 behavioral health facilities, 42 outpatient facilities and ambulatory care access points, an insurance offering, a physician network, and various related services located in 37 US states, Washington D.C., Puerto Rico, and the United Kingdom.

If you would like to learn more about the Medical Records/Receptionist position before applying, please contact Samantha Cathey by email at samantha.cathey@uhsinc.com

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates with matching skillset and experience with the best possible career at UHS and our subsidiaries.  We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail etc. If you feel suspicious of a job posting or job-related email, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449