PATIENT ACCOUNTS REP

Central Florida Behavioral Hospital is a 174-bed, private psychiatric center located in Orlando, FL.  Central Florida Behavioral Hospital offers a full continuum of care including inpatient treatment services for children, adolescents and adults; and partial hospitalization, intensive out-patient and ECT services for adults. 

Position Summary

The Patient Account Repreesentative s resonsible for a group of patient accounts from discharge to final disposition of the account.  The Patient Account Representative will bill the account to third party insurers, follow up with both insurers and patients for their respective balances, and recommend placement of the account if payment cannot be obtained.  Other duties include but are not limited to cash posting, evaluation of credit balances, responding to patient or guarantor inquiries, and other duties as assigned.  Proficiency with Excel and Word is required, as is an ability to learn multiple hospital based computer applications.       

Job Duties/Responsibilities:

• Accurately bills accounts on a daily basis utilizing the MS4 billing editors and Emdeon electronic claims submission clearing house. 
• Posts cash on a rotation basis with other patient representatives.  Accurately documents Posting batches on the Physician cash log. Posts EOB notes in MS4 for each account. Obtains EFT remits from the appropriate websites for posting. Notifies La Amistad of any EFT remits hitting our depository that are for their accounts.
• Completes collection calls to both the third party carrier and the guarantor for each account on the daily work list in MS4, documenting the accounts and assigning an appropriate message code.
• Reviews credit balances and prepares an accurate and documented Refund Request for review by the Business Office Director.
• Reconciles patient balances and prepares an accurate and documented adjustment form for review by the BOD of any additional contractual or other adjustments to be posted.
• Prepares and submits a Bad Debt Write-off Approval form to Business Office Director for accounts recommended for outside placement including Bankruptcy notifications.
• Verifies that accounts in denial status are documented in the MIDAS system. Notifies the BOD of the addition to be sure the reserve dollars has been entered and verified. Follows up on the status of denials and appeals.
• When notified of a denial through collection efforts, notifies the UR Director and BOD via email to add the account to the Midas denial log.
• Moves accounts that are approved for charity after third party payment to the responsible Financial Counselor’s work list in MS4 who will prepare and submit a Charity Determination form to Business Office Director for accounts recommended for Charity write off in SharePoint
• Assists with billing and collection work lists for other patient representatives when they are absent.
• Performs other duties as assigned.

Benefit Highlights

• Challenging and rewarding work environment
• Career development opportunities within UHS and its Subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401(K) with company match and discounted stock plan
• Generous Paid Time Off
• Free Basic Life Insurance

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $13.4 billion in 2022. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 94,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

• High School Diploma or equivalency required. 
• Two years’ experience working in hospital billing, and collection of third party and self pay accounts.
• Possesses the ability to deal with diverse and stress related situations in a calm manner. 
• Must be detail oriented with a high degree of accuracy. 
• Effective oral and written communication and guest relations skills required.  Must have good organizational and computer technical skills and have the ability to set priorities, multi task and work efficiently. 
• Experience in MS4, Midas, Emdeon and Microsoft Office products.

This opportunity offers the following:

• Challenging and rewarding work environment
• Growth and Development Opportunities within UHS and its Subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.