PBX/Phone Operator

PBX/Telephone Operator - PRN

Aiken Regional Medical Centers, located in Aiken, South Carolina, is a 273-bed acute care facility providing quality healthcare to the residents of Aiken and surrounding communities. Aiken Regional Medical Centers has been ranked a top hospital in South Carolina by the Carolina Center for Medical Excellence for its treatment of heart attack, heart failure and pneumonia. Services provided at the hospital include emergency medical care, orthopedic surgeries, maternity, and behavioral health services.

Visit us online at: https://www.aikenregional.com

Position Summary:

PBX/Telephone Operator is responsible for handling all incoming calls through the switchboard, serves as a resource for information, locates physicians and hospital associates and assists with the communication element of all emergency codes and alarms throughout the facility and the Aurora Pavilion. Stays in 24 hour contact with the Security Officers via two-way radios. Sorts incoming and outgoing mail, and completes the midnight census.

Duties:

• Answers incoming calls promptly (within 5 beeps).
• Routes calls appropriately.
• Serves as resource for information:
• Handles basic information requests (meeting logistics, visiting hours, etc.)
• Maintains up-to-date information on management team, physicians and hospital on-call teams.
• Utilizes computerized fire alert system to follow protocol for announcing appropriate code and notifying fire department.
• Follows hospital policy in communication of all codes.
• Utilizes computer application (SMS, Document Imagining, Internet) to pull face sheets and billing documents for the following: Hospitalist, Wound Care, and CRNA.
• Utilizes VOLO (AIMS) system as needed for activation of Incident command and Decontamination team as requested.
• Follows BOS process for sorting and distribution of BOS Mail.
• Performs various other duties assigned by manager.

Benefit Highlights

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• Career development opportunities within UHS and its 300 Subsidiaries!
• Loan Forgiveness Program if offered.

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $13.4 billion in 2022. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 94,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

Requirements:          

• High School Diploma required.
• 1-2 years switchboard experience e required.
• Must have excellent verbal communication skills and be able to work in a fast paced environment. Must also be able to handle difficult situations in a professional manner. Must be proficient in MS Office.        

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.