What are the responsibilities and job description for the Ukiah Oral Surgery Referral Specialist position at Ukiah / Healdsburg Oral and Facial Surgery?
Overview:
We are seeking a highly organized and detail-oriented individual to join our team as a Referral Specialist. As a Referral Specialist, you will play a crucial role in ensuring the smooth follow up patient referrals. This is a full-time position with competitive pay and benefits.
Duties:
- Promptly follow up patient referrals in a professional and friendly manner
- Answer phone calls, schedule appointments, and take care of patient inquiries
- Utilize referral follow up platform to ensure consistent protocol and accuracy with all referrals
- Timely communication with referring offices to include updates on patient journey
- Confirm appointment reminders and follow-ups
- Ensure compliance with HIPAA regulations and maintain patient confidentiality
- Communicate, to the Lead FOC or Manager, any patient concerns or complaints in a timely and professional manner
Skills:
- Previous experience as a medical receptionist or dental receptionist is preferred
- Strong knowledge of front desk systems and procedures
- Excellent customer service skills with the ability to handle difficult situations with empathy and professionalism
- Exceptional organizational skills with the ability to multitask and prioritize tasks effectively
- Knowledge of medical scheduling practices and appointment calendars
- Familiarity with medical records and documentation requirements
- Strong attention to detail and accuracy in data entry
We offer a competitive benefit package to our full-time team members, which includes:
Paid time off for vacation, sick, and company-recognized holidays
Robust commuter or parking benefits
Staff uniforms
Regular team-building events/outings
Birthday/work anniversary celebrations
Continuing education reimbursement
Note: All positions must be paid, including internship positions.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Weekly day range:
- Monday to Friday
- No weekends
Ability to Relocate:
- Ukiah, CA 95482: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $23