Administrative Assistant

We are seeking a skilled Administrative Support professional to join our Sales & Purchasing Department. The ideal candidate will have experience in the electrical and heating equipment distribution industry. This position requires managing large volumes of emails and phone interactions with customers and vendors.

Key Responsibilities:

• Daily order entry and processing of high-volume sales orders.
• Obtain quotes from vendors, verify pricing and delivery times, including special pricing.
• Provide quotes to customers.
• Manage customer and vendor return processes and follow-ups.
• Expedite orders and conduct customer and department follow-ups.
• Purchase parts and generate purchase orders.
• Update and maintain the CRM database in a timely manner.
• Conduct research as required.
• Ensure effective communication with customers, vendors, and internal departments.
• Participate in onsite channel partner seminars.

Job Requirements:

• Minimum 3 years of experience in sales administration or customer service, preferably in the electrical or heating equipment industry.
• Ability to read and interpret detailed documents such as specifications and equipment schedules.
• Proficient in Microsoft Office (Word and Excel) and knowledgeable in using CRM databases.
• Strong familiarity with customer and vendor portals.
• Excellent verbal and written communication skills, both internally and externally.
• Outstanding organizational and time management skills; ability to multitask and prioritize in a fast-paced environment.
• Independent worker with the ability to take ownership of tasks and projects with limited oversight.
• Strong problem-solving and negotiation skills are preferred.
• Understanding of product research and warehouse operations.
• Knowledge of freight and various carriers.

Desired Skills and Experience

Daily order entry and processing of high-volume sales orders.
Obtain quotes from vendors, verify pricing and delivery times, including special pricing.
Provide quotes to customers.
Manage customer and vendor return processes and follow-ups.
Expedite orders and conduct customer and department follow-ups.
Purchase parts and generate purchase orders.
Update and maintain the CRM database in a timely manner.
Conduct research as required.
Ensure effective communication with customers, vendors, and internal departments.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.