What are the responsibilities and job description for the Senior Customer Service Rep position at Ultimate Staffing?
Senior Customer Service Rep
Ultimate Staffing has partnered with a family owned company near Elkridge that is seeking a Senior Customer Service Rep to join their team! Great opportunity to get your foot in the door with a team that has impressive tenure across all roles and opportunities for growth!
Monday - Friday 8:00 AM - 5:00 PM
$20 - $24 hourly based on experience
Responsibilities:
- Communicate with established acounts via phone and email.
- Utilize excellent communication to build rapport with accounts.
- Follow up on damaged products to ensure timely resolution and customer satisfaction.
- Work closely with departments to relay customer concerns.
- Update customers on delayed orders.
- Meet with management to determine areas of opportunity and assist in developing action plans for improvement.
Qualifications:
- Able to work within a fast-paced environment.
- Professional communication both written and verbal.
- Proficient in Microsoft Excel, Word, and Outlook.
- At least 3 years of B2B customer service experience.
- Proven track record of tenure in previous roles.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Salary : $20 - $24
