Store Associate

Job description

Position Details

• FULL TIME - 38 HOURS PER WEEK 
• Starting Pay: $12 - $14 per hour
• Medical, Dental, Vision insurance available
• Paid Time Off accrues beginning on your first day
• Paid holidays when the store is closed for that holiday
• Employee Discount begins on first day of employment
• Flexible Schedule

Work Schedule: The stores are open Monday - Friday 11am - 7pm, Saturday 10am - 8pm, and Sunday 12pm - 4pm.  You will be scheduled during those hours based on your availability, the stores you're willing to work, and the number of hours you are willing to accept per week. 

Work Location: All Sales Representatives are required to work at least two different locations during your 5 days per week. You will typically work at one location for 3 days and a different location for 2 days. Candidates with the ability to work more than two locations will be prioritized based on their availability.

Position Summary
Sales Representatives are responsible for guiding the customer step-by-step through the sales process while ensuring they receive the best customer service possible and best products to fit their needs. As an aspiring subject matter expert, your role will require you to learn as much information as possible about all of the products we carry in order to accurately and efficiently assist customers. Sales Reps are responsible for the overall cleanliness, organization, and stocking of the sales floor to maximize product availability and ensure the sales area is presentable to every customer. In this position, you must be able to work independently and be self motivating, possess the ability to maximize downtime, and look for opportunities to constantly challenge yourself and grow in the company.

Ultimately, a successful Sales Representative will be self motivated, aspire to become a subject matter expert, and continue to grow with every customer interaction.

About Us
Our Mission is to help our customers find the perfect products to fit their needs while providing exceptional customer service and the best experience possible. We offer the latest and most popular products in our industry to ensure every customer finds a product perfect for them. Our
Core Values guide our business and our team: we are intentional, transparent, aligned, inspirational, honest and results-oriented. This company currently has 14 retail locations in Missouri and is constantly looking for ways to grow and expand.

Objectives

• Learn quickly and efficiently in order to operate a store solo as soon as possible
• Learn information and key differences about all of the products we offer
• Learn our sales process, procedures, and customer incentive programs
• Guide customers through the sales process with exceptional customer service
• Maintain cleanliness and organization of the sales floor at all times
• Continuously develop your customer service skills to enhance the customer experience
• Remain productive and efficient while operating a store solo
• Be a team player and assist others in areas they need improvement as you grow
• Be aware of updates to policies and procedures and implement them
• Represent the company and the brand confidently and positively
• Stay up to date with company growth and look for new opportunities with the business

Competencies

• Willingness and ability to learn new things
• Must have a positive attitude and be enthusiastic while performing your role
• Ability to communicate effectively with customers and a team
• Basic customer service skills
• Basic cash handling skills
• Basic technology skills and ability to use communication apps and point of sales system
• Basic knowledge of products sold in our stores
• Basic troubleshooting and problem-solving skills
• Personal accountability and time management skills
• Willingness and ability to adapt to a constantly evolving sales process

Experience Requirements

• Prior customer service experience is preferred, but not required
• Sales experience preferred, but not required
• Product experience preferred, but not required

Physical Requirements

• Must be able to stand for prolonged periods of time
• Must be able to bend, kneel, and lift product to demonstrate to the customer
• Must be able to climb step stools to access products on top shelves
• Must be able to conduct basic janitorial work to ensure the cleanliness of stores

Commitment to Diversity
As an equal opportunity employer committed to meeting the needs of a multicultural workforce, we recognize that a diverse staff is part of an ethical and successful business. We hire team members regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and encourage inclusion in all forms from both within our company and with our customers.