Call Center Rep

Job Description

Call Center Representative

Location: Heath, Ohio (onsite)

Pay/Compensation: $16.50/hour

Hours:

• Monday - Friday; 8:00AM - 5:00PM
• Saturday (1x/month) from 8:00AM - 11:00AM; you will receive a 1/2 day off on a weekday during the week you're scheduled to work on Saturday

Summary

Are you a go-getter looking to make a difference in your local community? Are you fueled by promoting a positive customer experience? Are you looking for competitive wages and a great place to work? This might be the role for you then! We are searching for multiple polite, professional Call Center Representatives for our esteemed client in Heath, OH. this role, the Call Center Rep will work closely with other team members to provide outstanding service to our client's customers by answering questions, handling complaints, and troubleshooting problems with their products and services.

Responsibilities:

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
• Building lasting relationships with clients and other call center team members based on trust and reliability
• Utilizing software, databases, scripts, and tools appropriately
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
• Making sales or recommendations for products or services that may better suit client needs
• Taking part in training and other learning opportunities to expand knowledge of company and position
• Adhering to all company policies and procedures

Requirements:

• High school diploma or equivalent
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
• Proficiency with computers, especially with CRM software, and strong typing skills
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision-making skills

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.