What are the responsibilities and job description for the Customer Care Representative position at Ultimate?
Job Description
Ultimate Staffing is seeking a Customer Care Representative to join a growing company in Foothill Ranch, CA.
The ideal candidate for this role possesses a harmonious blend of exemplary customer service skills and proficient computer software expertise, enabling them to seamlessly transition into the role of an IT Support Technician as needed.
Pay: $24-$25/ hour ( BOE)
Schedule: Monday- friday, 8am- 5pm
Responsibilities:
- Provide initial point of contact for customer inquiries and technical support
- Deliver technical assistance via phone, email, and conferencing
- Troubleshoot issues, ensuring efficient resolution and customer satisfaction
- Document and track support cases accurately
- Manage order processing and invoicing tasks
- Perform administrative duties as required
Specialized Technical Support:
- Assist with desktop installations and license setup
- Handle subscription license management and conversions
- Draft technical documentation and enhancement requests
- Conduct product testing across multiple operating systems
Qualifications:
- 2-3 years of IT Technical Support experience across all operating systems
- Strong Customer Service orientation with excellent communication skills
- Ability to communicate effectively with users of varying technical proficiency
- Proficient in writing clear and concise technical documentation
- Strong problem-solving skills with attention to detail
- Self-motivated team player with a positive attitude and good organizational skills
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to jdunne@ultimatestaffing.com
Salary : $24 - $25
