What are the responsibilities and job description for the Customer Service Rep- $22 position at Ultimate?
Job Description
Job Title: Customer Support Specialist
Responsibilities:
- Manage a high volume of incoming calls related to diverse settlements.
- Investigate and address inquiries from claimants promptly and accurately.
- Perform data entry tasks, transcribing important information from phone conversations.
- Assist in troubleshooting and resolving data irregularities effectively.
- Conduct callbacks to individuals who have left voicemails for additional support.
- Ensure a high level of accuracy and efficiency in resolving customer calls.
- Transfer information from hard copy documents to digital databases.
- Provide assistance with invoicing as required.
- High School Diploma or equivalent.
- Minimum of 1 year of experience in a call center or office environment.
- Proficient in Microsoft Office applications.
- Strong customer service and interpersonal skills.
- Compensation: $22 per hour.
- Working Hours: Monday to Friday, 8:30 AM to 5:00 PM.
- Training Dates: October 16th, Go-live on October 17th.
- Location: On-site in Chanhassen, 100% in-office.
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to mswayze@ultimatestaffing.com
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