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Operations Analyst
Office of Student Accounts
Exempt, Regular, Full-Time, Pay Grade 1.2
The University of Maryland Global Campus (UMGC) seeks a Student Account Operations Analyst in the Office of Student Accounts. The Student Account Operations Analyst will work within a team and is responsible for a number of processes and tasks that all must be done on a daily basis in an extremely accurate manner on a very tight deadline.
* This is an entry level position *
SPECIFIC RESPONSIBILITIES INCLUDE:
- Overall responsibility to include the coordination of work related to student account operations with a high attention to detail to include; Verifying, updating, tracking and reconciling records in manual and automated systems. Analysts will be responsible for a variety of specific tasks such as: Service Indicator Cleanup, Stop Payment Reissue, Statement of Account requests, 1098T inquiries, Payment Plans administration and reconciliation and Return of Tuition Assistance review and calculation.
- Review and analyze student inquiries including conducting proactive outreach, troubleshooting issues, reaching out to necessary departments/vendors/agencies, and advise students regarding accounts via email, phone and face to face.
- Provide comprehensive, timely, and high quality service to all internal and external customers and meet established departmental turnaround times and quality standards
- Maintain current knowledge of federal policies/regulations and institutional policies pertaining to tuition assistance and identify ongoing improvements/automation.
- Create Computerized reports, merge & evaluate data from multiple sources, change award amounts, maintain statistical data and generate communications to students.
- Perform other job related duties as assigned which includes participation in institutional events Open Houses and Holidays when the University is open.
REQUIRED EDUCATION AND EXPERIENCE:
- Bachelor’s Degree from an accredited institution of higher learning in Business Management, Finance, Accounting, Information Systems or related field and two (2) years of experience within higher education, customer service, administration or other related field.
PREFERRED EDUCATION AND EXPERIENCE:
POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED
All submissions should include a cover letter and résumé. UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: https://careers.umuc.edu/benefits.html.
The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.
If you are an external candidate, you will have the option to create an account after you submit your application. Passwords for external accounts must contain 8 characters including 1 uppercase letter, 1 number, and 1 special character. Please remember this password, as it will be required to apply to additional jobs.