IT Support Technician II

Good Experience in Mac Support

· Provide first/second level contact and problem resolution for customer issues.

· Work with Third Party Vendors to remediate complex AV issues as needed.

· Provide timely communication on issue status and resolution.

· Maintain ticket updates for all reported incidents.

· Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and

· Microsoft Office 2010 & authorized desktop application.

· Should have basic knowledge of Mac operating system, to support Apple pc users.

· Install, upgrade, support and troubleshoot for printers, computer hardware.

· Performs general preventative maintenance tasks on computers, laptops, printers.

· Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

· Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

· Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

· This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

· Asset Management.

· Candidate Required Minimum Qualifications and Skills

· Demonstrate competent experience based on the job description above.

· Desired CompTIA A , Microsoft Certified Professional (MCP) or better.

· Minimum of 24 months’ years of IT experience.

· Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Client anti-virus & encryption solutions, Helpdesk ticketing systems.

· Mobile device management including IOS and Android devices, Windows PC/laptop management via Active Directory.

· Proven analytical, troubleshooting and problem- solving skills.

· Proven ability to multi-task, effectively determine priorities and meet SLA’s.

· Excellent communication relationship-building and internal customer service skills.

· Adaptable and flexible in a fast-changing industry and work environment.

· Willing to work off-hours and weekends when required for projects or emergency support.

· In addition, the Band 2 Technician will mentor and assist Band 1 & 0 technicians in their work and provi

Job Type: Full-time

Pay: $4,200.00 - $4,300.00 per month

Benefits:

• Paid time off

Experience level:

• 2 years
• 3 years
• 4 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Ability to Commute:

• Waukesha, WI 53186 (Required)

Work Location: In person

Salary : $4,200 - $4,300