Do you want to help revolutionize a major industry? At Unibail-Rodamco-Westfield (URW), you’ll have the opportunity to impact the future of real estate by developing innovative and engaging places that reinvent being together. Come join a team that builds excitement about working at URW. You’ll get to work with leaders who are passionate about tackling changing consumer behavior with innovative experiences. All this bold vision means the company culture embraces evolution and change. We believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren’t met. If you're passionate about URW and looking to learn and grow, then we look forward to reviewing your application!
We are currently looking for our:
Analyst, Lease Administration
What we offer
The Analyst, Lease Administration is responsible for assigned assets with designated Tenants in Shopping Centers and/or Airports within a complex and production driven environment. The Analyst is the expert on their assigned assets and is responsible for developing & maintaining a relationship post lease signature along with owning the relationship as it relates to lease abstraction, invoicing, collection and application of payments along with assessing bad debt reserve. The Analyst will add value for our owners and shareholders along with communicating internally across all levels of the company and the executive team.
Scope:
- Interprets and abstracts commercial leases, amendments and other legal documents including terms, covenants and billing, inclusive of compliance with REIT and GAAP requirements.
- Performs monthly billing processes including holdovers, fixed and CPI escalations, sales overage.
- Clearly communicates complex scenarios and calculations across all levels of external and internal partners including tenants, operating management, center management, leasing and executive level team members as required.
- Directs and communicates with offshore team regarding billing adjustments and cash applications.
- Adjusts billing based on fully executed contracts, including percentage rent calculations and recovery escalations (CAM, Tax, Utilities).
- Applies cash receipts to billing charges with proper remittance support.
- Investigates and resolves issues interfering with the proper application of cash receipts.
- Initiates, processes, and resolves problems surrounding tenant refunds of credits and security deposits.
- Uses lease knowledge and commercial judgement to assess risk.
- Manages financial aspects of tenant relationships independently and confidently while interacting with internal & external partners and articulating variances.
- Conducts invoicing and collects unpaid balances.
- Understands Asset business operations to best support Shopping Center & Operating Managers.
- Solves complex problems through data analysis.
- Ensures Tenants are adhering to billing-related terms supported by contract.
- Delivers projects within the Lease Administration team to support process improvements and efficiencies.
- Other duties as assigned.
Customer Relationship (Internal & External):
- Develops & maintains relationship and partners with tenants to support billing-related questions and actively alerts leadership of concerns.
- Demonstrates an ability to develop relationships and respect with Tenants.
- Utilizes relationships and connectedness with internal partners to do necessary work as efficiently and effectively as possible.
- Responds to tenants and internal customers timely and accurately.
Experience:
- 3 years in a progressive, fast paced externally facing customer service or operations role with diverse customers including commercial real estate
- Required experience navigating and interpreting commercial leases and explaining complex calculations to tenants.
- Required ability to address all levels of internal stakeholders and present with professional maturity.
- Computer skills required including working knowledge of Microsoft Office.
- Financial acumen, with a strong focus on customer service.
- Preferred experience includes thorough understanding of accounting controls, GAAP, with deep & progressive experience in invoicing, collections as well as Real Estate and Property Management experience. Experience and use of an ERP software (i.e. JD Edwards/Yardi/MRI) as well as an awareness of best-practice solutions & interfaces for their respective field(s).
What we are looking for
- Detailed & results oriented and strives for continuous improvement.
- Ability to prioritize and simultaneously work on several concurrent priorities.
- Experience in working within a collaborative team environment and servicing customers.
- Analytical, problem solving and general quantitative skills.
- Proven interest in customer interactions, written & verbal, and satisfaction with an ability to establish and maintain strong relationships with internal/ external customers.
EDUCATION
- Bachelors’ Degree or equivalent combination of education & experience.
- Preferred: BA/ BS degree in Accounting, Finance or related field; Paralegal, MBA or CPA. Property Management or Real estate experience is desirable.
What is important to us
Unibail-Rodamco-Westfield (URW) is driven by an entrepreneurial foundation of talented and ambitious employees who embrace change, strive for innovation, and know when to venture into uncharted terrain. Teams within URW are collaborative and thrive by working together to seize opportunity and solve challenges. Employees receive mentorship and guidance while being empowered to drive their initiatives, embracing their individuality and unique
backgrounds. URW‘s flagship destinations are interwoven into the community fabric, and we give employees the power to be impactful in their work and lead meaningful change in our communities through volunteering, DE&I programming and leading ESG efforts. URW is an innovator and trend setter in experiential entertainment and is making bold moves to be a brand that creates inspiring consumer experiences in-person and digitally. Breaking beyond conventional beliefs, URW is surprising and delighting customers by reinventing being together and creating memorable moments.
Our company purpose – to Reinvent Being Together – is about reimagining how individuals and communities come together, socialize, and enjoy dynamic experiences alongside one another in entirely new ways. We are at our best when we are TOGETHER safely and joyfully. We are pleased to announce our new hybrid schedule working 3 days per week in our Los Angeles and New York corporate offices and up to 2 days per week remotely. In returning to the office, we are following federal guidance on what we need to do to safeguard the health and safety of our employee community, including that URW employees must be fully vaccinated or request an accommodation.
Unibail-Rodamco-Westfield is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience, and skills. We believe that diversity plays an important part in the success of our business, and we are committed to creating an environment which respects, values, celebrates and makes the most of people’s differences.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and other legally protected characteristics.
Join us to Reinvent Being Together.