Senior IT Support

Senior IT SUPPORT

Job Description

Serve as an administrator for a complex LAN and WAN; researches and identifies network environment requirements and specifications; determines integration requirements to ensure inter-operability across multiple platforms and technologies

· Determines and implements hardware/software configurations including wireless equipment, switches, routers, cabling, and peripherals; installs and configures hardware, software and internet connections; maintains network and data security by implementing administrative and technical safeguards as necessary; plans and leads network upgrades; tests hardware and software to ensure optimal functionality

· Researches and obtains new and upgraded network-related hardware and software from vendors; oversees and directs the installation and testing of critical upgrades and patches; ensures that the network functions in a manner to support smooth integration, transition and efficiency

· Monitors server/network traffic, performance and security using a variety of evaluation tools; analyzes traffic patterns; checks server logs to detect intruders; writes scripts to support network monitoring and server administration tasks. Identifies and resolves network security issues; provides recommendations to improve network performance and security

· Researches and responds to user complaints regarding network functionality; investigates, analyzes and resolves a wide variety of network-related problems; troubleshoots network failures and telecommunication problems and re-establishes connectivity to ensure business continuity

· Performs critical network configuration backup, network database backup, and network system recovery; stays up to date on security issues such as threats, vulnerabilities, technology and vendors

· Prepares reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions

· Experience maintaining Email systems, such as Exchange, 365, MDaemon

· Experience maintaining phone systems, such as V-PBX, 3CX

· CRM system experience, such as ZenDesk, FreshDesk

· Chat system administration experience, such as Zoom, Rocket.Chat

· Performs other related duties as assigned

DESIRABLE QUALIFICATIONS
The ideal candidate will possess a bachelor's degree in a related computer field or related experience; be able to troubleshoot. In addition, possess extensive work experience in the following:

· In-depth knowledge of LAN/WAN communications, network hardware’s such as routers, Ethernet switches, bridges, gateways, VPNs and firewall

· Design, configure and implement end-to-end networks using best practices

· Administer networks as well as related network systems and software, including design, installation, configuration, support, optimization and administration of associated department network infrastructure and applications

· Resolve end-to-end systems and network issues

· Resolve end-user 2nd and 3rd tier support for department and enterprise-wide network systems and applications, coordinate with vendors as necessary to identify issues & determine proper resolution

· Coordinate and manage network devices installations, migrations and troubleshooting

· Document successful implementation techniques

· Coordinate and administer large complex information technology projects

· Gather and evaluate information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations

· Configure, test, maintain, troubleshoot, and repair complex data, voice and video network equipment

· Troubleshoot a variety of technical network systems hardware and software problems, identify and recommend alternative technical solutions, and respond appropriately to user requests

· Plan and evaluate new network systems and equipment

· Plan, organize, prioritize and process work to ensure that deadlines are met

· Adapt quickly to changes in policies, procedures, assignments and work locations

· Communicate effectively both in orally and in writing for technical and non-technical audiences

· Preferred qualification: Cisco Certified Internetwork Expert (CCIE) certification