Overview
Unison, a leading provider of COTS-based procurement and grants management solutions for the federal government, is seeking an experienced Systems Administrator to deliver operational excellence for multiple hosting environments and provide IT end-user support across the organization.
Unison Systems Administrator will:
- Provide Systems Administration support for hosted and IT environments
- Provide escalation support to Help Desk personnel
- Improve and document processes and procedures
- Work with Information Security to ensure that all Hosting environments are compliant with Agency requirements
Responsibilities
The ideal candidate will have demonstrated experience as a higher-tier IT Help Desk Engineer, with on-premise and cloud system deployments and should be knowledgeable in a wide array of technical and operations knowledge; including system administration, operating systems, infrastructure and application security, virtualization technology and networking (TCP/IP, DNS, Directory Services included). The candidate must also be able to work well with end users, customers, management, hosting support teams, and application development teams. Knowledge of Federal and DoD Information Security directives and processes is a plus.
- Complete administration and maintenance of all production and non-production Oracle Application and Database Servers. Evaluate, perform, and automate server maintenance activities.
- Upgrade production and non-production systems to the latest releases of PRISM, as well as FAR, DFARS, and MPOAS clauses, and other Federal required updates.
- Move applications to new platforms / environments as needed to maintain application stability or Agency architectural direction.
- Maintain the day-to-day integrity of the application software, interfaces, and dashboards.
- Perform application software administration.
- Respond to changes in Agency policies that may require hosting updates.
- Identify issues and/or risks, mitigate risks under Contractor control and provide recommendations for risks that are beyond Contractor's control.
- Provide response to and support audit activities.
- Support end users with both general and application-specific issues and act as escalation, backup and Subject Matter Expert for end user support would be preferred but not required.
- Perform technical evaluations, analysis, troubleshooting and mitigation for all supported servers in response to support requests.
- Plan and recommend hardware replacements as needed.
- Build servers by providing technical configuration, setup, installation services, hardware and coordination.
- Assist with establishing and maintaining appropriate server baseline.
- Coordinate planned server outages with management and user population.
- Troubleshoot, resolving and reporting on unplanned server outages.
Qualifications
- Security Certification
- Experience with operating and maintaining mission critical data centers and Public Cloud infrastructures
- Must have advanced knowledge of:
- Microsoft Server 2012 and higher
- Windows 10 Pro/Enterprise
- Office 365 administration and end user support in a Windows 10 environment
- Active Directory and GPO
- Remote Access and VPN
- LAN, WAN, DNS, TCP/IP
- Must have working knowledge of:
- Linux administration
- AWS, Azure, GCS and/or OCE administration
- Preference given to candidates with advanced knowledge of:
- NIST Federal Security Requirements and how they apply to hosted systems
- Troubleshooting and tuning Oracle and SQL Server databases
- Knowledge of automation through DevOps scripting and tools
- Proven experience in capacity planning and delivery
- Verbal and written communication skills to present information to a diverse population (technical and non-technical).
- Knowledge of Data Center environmental, security and operational best practices
- Ability to work well both independently and as a member of a team.
- Ability to break down complex problems and review related information to develop and evaluate options and implement solutions.
- Eagerness to learn new technologies
- Ability to provide innovative solutions to simplify, automate and otherwise improve routine issues and tasks
- Minimum of a Bachelor’s degree or 7 years related work experience required
- 5 years of increasingly advanced systems administration
- A. or B.S. in relevant field of study
Physical Requirements:
Physical Requirements: Qualified candidates will need to be able to commute to multiple work facilities, remain in a stationary position for periods of time, and be able to communicate with and work side by side with co-workers.
Location: Laurel, MD
Clearance: TS/SCI with Full Scope Polygraph required
Unison is an Equal Opportunity Employer