What are the responsibilities and job description for the Solution Manager position at Unisys?
We Believe in Better!
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.
At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.
Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us!
Learn more about Unisys and our key solution offerings: Unisys, Stealth™, CloudForte®, InteliServe™
What success looks like in this role:
Intelligent Workplace Services(IWS) Solution Manager role is a role that leads our Offerings in:
- Service Desk
- Field Services
- On Site Support
- Tech Bar(Tech Café)
- Lockers/Vending Machines
- Remote Desktop Software
- Mixed Reality Remote Support Solutions
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Owns the IWS Portfolio of offerings
- Is responsible for ensuring that the offerings are ready to Sell, deploy, deliver
- Is responsible for evolving our offerings to match where the market is heading and respond to customer demand
- Functions as evangelist and thought leader for solutions in this space
- Responsible for defining what the offering service description includes
- Responsible for defining what the go to market messaging is for IWS Portfolio offerings along with customer facing unique value proposition messaging
- Responsible for drafting standard SOW templates related to offerings in IWS Portfolio that will be used by sales teams
- Responsible for determining the various cost drivers for IWS Offerings and working with pricing team to update cost models
- Work with respective technical teams to put together technical reference architectures that would be used as blueprints for customer implementations
- Work with respective technical teams to put together any demos for IWS Offerings
- Work with other teams to put together responses to industry analyst reports such as : Gartner, ISG, Everest Group, and others
- Present to existing and potential new clients on IWS Offerings
- Work with presales, development, and operations teams to understand how our offerings need to evolve and mature
- Work with operations to ensure the defined service description of IWS offerings are delivered as designed
You will be successful in this role if you have:
Key Qualifications
- University Degree with 8-12 years of related experience or equivalent with relevant work experience
- Deep Understanding of how IT Outsourced companies engage with customers and win new business based on best in class solutions and offerings
- Strong communication, multitasking, and customer service skills
- Experience leading and managing virtual technical teams
- Strong focus on creating standards, documenting them, and ensuring teams deliver to those standards
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In-Depth understanding of Service Desk and Field Services
- Direct Experience as a Service Desk Agent/Supervisor is a plus, but not required
- In Depth understanding of ITIL Principles
- Strong understanding of shift left practices
- Strong understanding of how AI Based deflection works
- Strong understanding of how Contact Center Platforms work
- Experience creating customer facing roadmaps
- Some travel required - Customer facing and internal
Notice For U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity
