Service Manager

United Ag & Turf NE is currently searching for a Service Manager to join our team! We offer competitive pay plus bonus opportunities and many more benefits!

Benefits:

• Competitive Pay Plus Bonus
• 401K Match
• Health Insurance
• Dental Insurance
• PTO 1 week PTO within first year, 40 or 56 hours (NY) of sick time
• Wellness plan and discount off of health insurance contributions
• Paid Holidays – 8 a year
• Employee Discount
• Employee Referral Bonus

Purpose:

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Responsibilities:

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Coordinates customer clinics, field days, and related promotional events
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position

Experience, Education, Skills and Knowledge:

• High School Diploma or equivalent experience
• 3 years experience in Service Department operations
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Familiar with John Deere and competitive products
• Basic understanding of financial principles relative to Service Department operations
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends
• Excellent customer service skills

About the Company:

“United we are Strong, Stable, and Dependable.”

With our combined know-how and resources at all 28 locations throughout the northeast, we will be able to serve customers better than ever. We chose the name, United Ag & Turf to reflect that the new company is about more than one individual.

At United Ag & Turf we believe that people come first!

• We believe that we have a united team of employees that are dedicated to serve and support customers in all market segments.

• We believe in being united with our customers to listen to specific needs and then deliver the best solutions.

• We work with passion and determination to be the best choice in product selection, investment value, and unmatched support.

• We are united with John Deere to provide the best quality products, parts, and solutions available in the market.

Same great team providing the same great family Service, Quality, and Integrity.

really Hire and United Ag & Turf NE are working together to find the best candidate for this job.

By applying, you agree to be contacted by our agent, really Hire, and receive updates via text and phone about your application.

Job Type: Full-time

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• What is your target salary for this job?
• What is the minimum salary you would accept for this job?
• Will you require visa sponsorship now or in the future?
• Tell us a bit more about your experience as it relates to this job.
• What is the best phone number to reach you regarding your job application?
• What is the best email address to reach you regarding your job application?
• Can you regularly commute to this Pembroke, NH location?

Education:

• High school or equivalent (Required)

Experience:

• Service Department operations: 3 years (Required)
• Microsoft Office and internet: 1 year (Required)
• customer service: 1 year (Required)
• John Deere and competitive products: 1 year (Preferred)

Work Location:

• One location

Work Location: One location