What are the responsibilities and job description for the Parts Sales Representative position at United Ag & Turf?
Location: Lancaster, MA
Type of Employment: Full Time
United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast. United Ag & Turf NE serves customers in a variety of industries such as commercial, construction, agricultural, as well as, consumers. United Ag & Turf NE strives for exceptional customer experience throughout all our locations and departments including parts, sales, service, and transportation.
Purpose:
Selling service parts, bulk fluids, attachments, and accessories. In addition, performs in-store customer service, overall organizational promotion, and stocking duties. Identifies and provides complete parts solutions for customers.
Responsibilities:
- Quickly establish rapport and relationship with customers
- Provides quality customer experience through knowledge, use of systems, and process execution
- Provides parts recommendations including alternatives that meet customers’ needs
- Fulfills online orders in timely manner and places in will call area
- Effective use of computer applications including Sales Manual, JD Parts®, Parts Expert®, JD Point®, PartsAdvisor®, barcode system and Dealer Business System
- Supplies Service Technicians with parts as required
- Assists with preparing and maintaining professional showroom image and merchandise displays
- Maintains inventory integrity by verifying receipting-in of shipments and assisting with placing parts orders in their proper inventory locations; assisting in cycle counts; following up on inventory discrepancies and expediting issues by reporting to the Parts Sales Lead
- Assists in keeping parts department clean and orderly
- Assists in maintaining all departmental tools and equipment in good working order
- Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
- Ensure that company’s reputation and image in the community is consistent with company Core Values
- Safely operate a forklift and other related equipment as needed
Experience, Education, Skills and Knowledge:
- High School diploma or equivalent experience
- Ability to connect with customers, maintain professional image, establish rapport
- Understands basic selling processes
- Basic data entry/keyboarding skills and experience utilizing basic computer programs, for example Microsoft based products
- Experience working both independently and in team settings
- Physical ability to lift items weighing up to 75 lbs.
- Highly developed interpersonal, organizational and communication skills
- Basic parts and machinery knowledge
Benefits include:
- Competitive Salary
- Incentive plans
- 401K Match
- Health Benefits
- Paid Holidays and Paid Time Off
