Manager - Digital Insights

United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

 

Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. 

 

With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

Job overview and responsibilities

Our digital team demands business intelligence that is timely, accurate, and actionable. We are seeking an experienced Digital Data & Insights Manager to drive performance measurement, analysis and reporting of our digital channels and products. Our ideal candidate thrives in a fast-paced environment, relishes working with large transactional volumes and big data, enjoys the challenge of highly complex business contexts and, above all else, is passionate about data and analytics.

• Drive digital commercial performance reporting - produce digital product, voice of customer and post release assessment dashboards
• Provide business insights based upon data to further drive digital revenue growth and optimization
• Provide analyses facilitating the creation of business cases for digitally sponsored projects
• Work cross-functionally with MileagePlus, Airport Operations, Contact Centers, Information Technology and others to understand the scope and benefits of any recommended projects that touch a customer facing digital platform
• Develop SQL queries, access data warehouse, generate automated daily/weekly reports, create relevant KPIs and metrics for commercial digital performance

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.

Required 

• Bachelor's degree required
• 3 years of digital channel experience (Business or IT)
• 3 years utilizing digital analytics tools
• 3   years of experience in advanced research in a quantitative and analytical field
• Regular attendance and punctuality in accordance with United's policies is required
• Attendance is required at work location
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Strong data analysis, manipulation and problem solving skills
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

• MBA preferred
• Advance skills using Google Analytics (Big Query), Enterprise Data Warehouse and SQL server
• Experience with building reports/dashboards using BI tools such as Tibco Spotfire, Tableau, Domo, PowerBI etc.
• Certified Google Analytics Professional or the equivalent in a related web analytics tool