Supervisor - Cargo Operations

**Description**

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another! It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline! Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

**Cargo**

Using the cargo capacity of United's route network, United Cargo propels the global economy by quickly transporting their customers' shipments to and from virtually every major market in the world.

**Job overview and responsibilities**

The Supervisor - Cargo Operations will lead all aspects of Cargo operations including freight and mail handling, data entry, scanning and running. This position will focus on leading and developing the skills of front-line co-workers and vendors with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines and union contracts. Other key responsibilities include:

Develop skills of front-line co-workers and vendors by coaching on performance issues with the goal of changing co-worker and vendor behavior through continuous improvement processes

Set expectations with front-line co-workers and vendors and gain their commitment to act in accordance with Company guidelines and union agreements

Conduct trend analyses, review key metrics and take actions to address items not on track

Engage and educate front line co-workers to deliver excellent customer service and timely quality products through ramp, cargo and station briefings, one-on-one conversations and developing team communication

Proficient in the use of the EPS tool and a proven understanding of the various employee accountability letters, according to the collective bargaining agreement

Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistently

Conduct routine investigations to identify, address and issue appropriate and timely corrective action in accordance with guidelines

Lead Cargo Supply inventory and ordering, ULD inventory and supplies and RFS and maintain the station's DRS Page to ensure it is up to date

Partner with Corporate Real Estate, IT, local airport authorities and building maintenance to manage Cargo software and facilities

Represent station as advocate for areas such as Claims & Loss prevention and Temperate Control products

Audit vendor compliance of regulatory policies such as training, Safety (OSHA), Security (TSA), Customs (CBP), Government Affairs, Dangerous Goods (FAA), Accounting and Financial Controls (SEC), UA defined policy and procedure (FAA)

**Qualifications**

**Required**

High School Diploma, GED or education equivalent required

At least 5 years experience in operations and/or organizational leadership required

Strong written and oral communication skills required

Conflict resolution and decision making, with the ability to lead required

Proficient in IT systems and common software appropriate to work group required

Operations and Vendor Management experience required

Knowledge of MS Office applications required

Skills: Business analysis, building strategic relationships, influencing continuous improvement required

Business Acumen/Continuous Improvement required

Planning/multi-tasking required

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

May require working weekends, holidays, and/or shift work. Reliable, punctual attendance is a crucial function of the position

**Preferred**

Bachelor's degree

Influencing, Relationship, Connectivity Skills, Field Operational Leadership preferred

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact: [ Email address blocked ] - Click here to apply to Supervisor - Cargo Operations to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT