What are the responsibilities and job description for the Branch Manager position at UNITED COMMUNITY BANK?
Job Title: Branch Manager
Reports to: Bank President
Direct Reports: Branch Staff
BRANCH MANAGER LEVELS: Branch Manager Levels I – IV are determined by new or existing guidelines
SUMMARY
Performs a broad variety of customer service, sales, and lending activities in order to promote branch growth. Responsible for assisting with mentoring, developing, and supervising all branch employees. Actively participates in achieving sales and service goals and in maintaining operational excellence. Responsible for securing and strengthening customer relationships including outbound calls, customer profiling activities and a review of customer needs. Supports the consumer and small business loan process.
EDUCATION AND EXPERIENCE REQUIREMENTS
- High school diploma or equivalent required; Bachelor’s degree preferred
- Minimum 3 years banking experience
- Consumer/Residential lending experience
- Supervisory experience
- Good interpersonal communication and supervisory skills
- Thorough knowledge of Consumer and Small Business Lending Operations, Teller and CSR functions, bank products and services
- Proficient in Microsoft Office programs
- Strong verbal and written communication skills
- Ability to adapt to change
- Background in financial operating policies and procedures, banking regulations (state and federal), employee development and public relations preferred
- Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.
JOB FUNCTIONS
- Responsible for overall management, growth and profitability of branch
- Cross-trained on all functions within the branch
- Responsible for overall day-to-day management of facility, staff and operations of the branch
- Uses reports and resources as tools to maximize results for branch and staff
- Accountable for maximizing branch revenues, sales, customer satisfaction including CSP (Customer Service Profiles) scores while minimizing operating losses
- Participates in hiring, on-boarding, disciplining, and rewarding staff; responsible for managing performance of all branch employees; coaches employees for optimal performance
- Responsible for communicating and monitoring goals to staff on a consistent basis
- Assists in creation of and maintaining branch business plan
- Proactively participates in business development efforts to grow the branch
- Performs business calling and sales programs
- Updates and monitors sales activities using 360 View
- Develops and maintains a diversified loan and deposit portfolio based on current campaign focus
- Actively participates in the community maintaining good public relations
- Implements controls to protect the bank in accordance with policies and procedures
- Serves as chief communicator on all topics pertaining to and for branch staff
PERFORMANCE MEASUREMENTS:
- Audit and Compliance
- Disaster Recovery
- System Design -- User Friendliness, Utility, Stability, Availability
- Technological Enhancements -- Based on Cost/Benefit Analyses
SUPERVISORY RESPONSIBILITY
This position manages employees and is responsible for the coaching, development, and performance management of those employees.
WORK ENVIRONMENT
UCB Location
POSITION TYPE
This is a full-time position, generally Monday-Friday, that requires schedule flexibility to work evenings and weekends as needed.
TRAVEL
This position requires up to 25% travel.
OTHER
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
