Client Advisor

Summary of Position 

The Client Advisor is responsible for and empowered to customize financial solutions to meet the individual needs of personal and corporate clients. Manages client portfolios through an in-depth understanding of the client and their needs then offering a comprehensive range of banking, wealth management and risk management solutions. This would include, but not limited to, making loans, obtaining deposits accounts, selling cash management services, introducing wealth management as well as other bank services. Responsible for accomplishing revenue production goals through client service and adhering to policies and procedures.

Major Position Functions

            May include but not limited to

• Build relationships with clients
• Supports strategic goals of the Bank
• Business development through ethical selling of needs based and product neutral services
• Active management of client portfolios by anticipating future needs and periodically reassessing current needs as changes dictate
• Negotiating rates and working with various departments to meet client needs
• Compassionate sense of urgency toward client needs/requests providing timely, attentive and friendly service
• Engage needed talent within organization to meet client needs
• Stay current on trends and developments in the market and industry
• Ensures compliance with all state, federal, and banking laws and regulations
• Adhere to risk management principles established by the bank
• Promote and protect Seaside Culture and Values
• Ensure highest level of client information confidentiality and security
• Other duties as assigned

Knowledge & Experience 

• Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial information
• Tenured in market experience in private banking, commercial lending, corporate banking, securities or investments
• Strong understanding of industry laws and regulations
• Minimum of a Bachelors degree or equivalent experience
• Ability to interact with all levels of the organization
• Strong self management and time management skills

Core Competencies

Thinks Strategically

• Envisions an inspiring future direction
• Develops clear and consistent strategies to achieve the Seaside Promise
• Makes sound business decisions that balance priorities
• Examines issues from a broad perspective, considering impact beyond immediate scope
• Identifies key business opportunities and challenges
• Keep current on business issues, industry trends, and technological advances

Builds Relationships

• Engages colleagues across the organization to optimize performance
• Establishes critical external alliances
• Facilitates win-win situations
• Manages the needs of diverse stakeholders
• Resolves conflicts effectively
• Interacts well with people who have different backgrounds and work styles

Communicates Effectively

• Obtain full engagement through inspired communications
• Effectively persuades others to support ideas and plans
• Tailors messages appropriately to the audience
• Invites diverse points of view
• Listens and asks questions to ensure understanding
• Conveys relevant information in a candid and timely manner
• Provides appropriate rationale and context to drive commitment

Drives Results

• Translates strategy into specific priorities, objectives and action plans
• Manages projects, processes and resources to produce desired outcomes 
• Utilize all resources to maximum potential
• Holds self and others accountable to high performance standards
• Achieves high levels of client satisfaction
• Analyzes problems effectively and takes action to resolve
• Uses technology to facilitate better results/compliance
• Keeps commitments

 Inspires Creativity and Innovation

• Creates an environment that encourages creative thinking  and supports compliance policy
• Proactively seeks out new opportunities
• Manages risks intelligently
• Facilitates the exchange of ideas and creation of new ones
• Conceives creative ideas to solve problems or meet objectives

Builds Teams

• Recognizes and rewards the achievement of others
• Strengthens others through mentoring and feedback
• Supports productivity and morale of the team

Exhibits Professional Excellence

• Pursues excellence with integrity, passion and courage
• Achieves highest level of client confidentiality
• Sets a good example for others
• Shows consistency in words and actions
• Learns from personal and organizational experiences
• Strives for self-improvement
• Maintains composure under pressure
• Earns the trust and respect of colleagues and clients
• Treats others with respect

Promote Organizational Excellence

• Consistently deliver on the Seaside Promise
• Approach each day with enthusiasm
• Cultivate a culture of inclusiveness that embraces awareness and acceptance
• Take personal ownership to foster a welcoming workplace
• Find ways to continually improve professional/client satisfaction

Required Skills and Abilities

Basic Skills:

• Active Learning – Understands the implications of new information for both current and future problem solving and decision-making
• Active Listening – Giving full attention to what others are saying
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses, alternative solutions, conclusions or approaches to problems
• Mathematics – Using math to solve problems
• Reading Comprehension – Understanding written sentences and paragraphs in work related documents
• Speaking – Talking to others to convey information effectively
• Writing – Communicating effectively in writing as appropriate for the needs of the audience

Social Skills

• Coordination – Adjusting actions in relation to others’ actions
• Instructing – Teaching others
• Negotiations – Bringing others together and trying to reconcile differences
• Persuasion – Persuading others to change their minds or behavior
• Service Orientation – Actively looking for ways to help people
• Social Perceptiveness – Being aware of others reactions and understanding why they react the way they do

Advanced Skills

• Complex Problem Solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Time Management – Managing your time and the time of others

Tools

• English Language
• Word Processing
• Spreadsheets
• Presentations
• Internet

Work Setting

Environment

• Requires working at an assigned Seaside National Bank & Trust location
• Requires sitting, working indoors in environmentally controlled conditions
• Requires travel to client and branch locations as needed

Communication

• Telephone, electronic mail, writing letters and memos, face-to-face discussions with individuals or teams, and presentations

Conflict

• Includes conflict situations or dealing with unpleasant, angry people

Impact of Decisions

• Opportunity to make decisions without supervision 
• Decisions may affect other people, the financial resources and /or the image and reputation of the Bank

Level of Challenge

• Requires being exact or highly accurate
• Freedom to determine tasks, priorities, and goals
• Must meet strict deadlines