Consumer File & Title Administrator

JOB SUMMARY:

PURPOSE OF JOB:

This position is responsible for processing consumer loan files, sending titles to auctions, cancelling registrations, processing toll violations and recall notices, distributing the maturity report and supporting the Operations Department.

JOB DUTIES:

Consumer Loans

• Update new files.
• Follow for new titles confirming proper lien securitization.
• Process sale paperwork as needed.
• Send titles to consumers.

Plate & Registration Cancelations

• Monitor and compare registration reports monthly.
• Search to find any leases that have moved states or have been sold.
• Cancel the plates and/or registrations.

Maturity Report

• Create weekly Maturity Report, or more often as directed by management.
• Distribute report to Corporate Account Executives on the Sales team to handle each maturing lease assigned to them.

Toll Violations and Recall Notices

• Identify, process, and bill toll violations.
• Identify and mail Recall Notices to customers.

Send Titles to Auctions

• Obtain lien releases.
• Send titles to auctions

General

• Ensure prompt and regular attendance.
• Perform other appropriate duties as may be assigned by Management.
• Travel as business needs may require.

Quality & Continuous Improvement

• Personally commit to quality in all aspects of work.
• Provide World Class Customer Service for internal and external customers.
• Participate in and promote the established Quality Improvement Process (QIP) for continuous improvement.
• Participate on teams to research, measure, and correct problems and to strive for process improvement.
• Communicate and exemplify the Companys Mission Statement, Vision Statement, Values, and Philosophy.
• Attend at least ten (10) credit hours of training each calendar year to continue development of work-related skills.

Full-Time Employee Benefit Options Include:

• Health, Dental, & Vision Insurance
• 401(k) Retirement Savings Plan with Company Match, including Roth option
• Flexible Spending Accounts and/or Health Savings Accounts, including potential for company contributions based on annual health risk assessments
• Life and Accidental Death & Dismemberment Insurance
• Short- and Long-Term Disability Insurance
• Supplemental Voluntary Insurance Policies with options for Critical Illness, Hospital Indemnity, and Accidents
• Paid Time Off for Vacation, Sick, and Holidays

This does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify as circumstances or business needs require.

QUALIFICATIONS:

QUALIFICATIONS:

Education:

• High school diploma is minimally required.

Experience:

• 3 years of clerical experience is minimally required.

Other Knowledge, Skills, Abilities & Competencies:

• Knowledge of vehicle title and licensing procedures is preferred.
• Possess strong computer skills, including proficiency with databases and with Microsoft Office applications, including Outlook, Word, and Excel.
• Strong verbal, written and presentation skills.
• Strong customer service skills.
• Strong detail orientation.
• Strong organizational skills.
• Strong interpersonal abilities to deal effectively with employees and external contacts at all levels.
• Maintain confidentiality.