What are the responsibilities and job description for the Lead Technician-Service position at United Site Services?
This position coordinates daily tasks and routines. To be successful, you will be team driven and highly focused with multiple tasks going on at the same time.
Essential Functions
Conduct random quality control audits on portable restrooms, sinks, holding tanks, etc. in an attempt to assess the quality of service being provided. Assessment should include: cleanliness of units, timeliness, customer satisfaction & safety. Assist with accident investigations and completing required paperwork. Assist with Safety tailgate meetings as needed. Serve as a resource to drivers regarding vehicle issues encountered by the DVIR and reports issues to members of management and safety. Serve as the primary contact with customers regarding service issues and works with members of management to resolve customer issues. Assist with training of new drivers or re-training of current drivers. Serve as a positive role model and help promote professional attitudes in employees. Conduct daily pre-shift & post-shift vehicle inspection & report deficiencies to shop immediately. Also, report improper operation, faulty equipment, and unusual conditions to the Operations. Supervisor/Manager. Operate service truck to and from pre-designated work sites based on daily routing information. Service portable restrooms, holding tanks, sinks, showers, etc., at various work sites by following the Company's servicing guidelines. Operate truck to and from pre-designated work sites based on daily routing information as needed. Maintain telephone or radio contact with dispatch to receive additional instructions, changes to work locations, etc. Maintain truck log according to state and federal regulations. Follow all established safety rules & regulations. Special projects as assigned by management.
Qualifications
Customer Service Teamwork Organization Communications Decision Making and Problem Solving Physical Requirements Sit while driving and stand while servicing products Use hands and fingers to handle, control or feel objects tools or controls Repeat the same movements See details of objects that are less than a few feet away and also at greater distance Speak clearly so customers can understand Understand the speech of another person Hear sounds and recognize the difference between them Be able to walk up to 30 minutes at a time without exertion Enter and exit equipment by stepping and kneeling Lift up to 40lbs from your waits to your shoulders Lift 30lbs from the floor to your head Crouch and squat Push 100lbs and pull 100lbs horizontally
EEO Statement United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
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