What are the responsibilities and job description for the Service Writer position at United?
Essential Duties and Responsibilities:
• Assist with answering telephone and monitor lines on hold for prompt response time.
• Greet service customer with a positive attitude
• Inspect new trucks and trailers when brought in for any damage before we log equipment in fill out check in form
• If new equipment is coming in for install alert sales staff by e-mail with VIN# and scan check in form
• Document customer complaints
• Open work order
• Maintain communication with service management on progress
• Keep customers informed on progress of service jobs
• Write up and prepare work orders for final review and invoicing get purchase orders for open accounts
• Maintain a strong, personal commitment to the safety culture.
• All other duties as assigned.
Competencies:
• Demonstrates quality work through accuracy, thoroughness and attention to detail.
• Exhibits efficiency in problem solving by identifying and resolving problems in a timely manner to meet established customer deadlines.
• Strives to continuously build knowledge and skills and share expertise with others.
• Commitment to a standard of excellence in customer service.
• Shows adaptability by effectively responding to frequent change, delays, or unexpected events.
• Exhibits superior dependability by consistently arriving to work on time and as scheduled.
• Contributes to building a positive team environment through commitment, respect and communication.
• Demonstrates professionalism by acting with integrity, high moral standards and personal accountability.
• Shows organizational support by consistently following policy and procedures.
Qualifications:
• High school diploma or general education degree (GED) or equivalent combination of education and experience.
• Experience working with customers, vendors and all levels of an organization is preferred.
• Ability to utilize desktop computer systems, hardware and operating systems (i.e. MS Word, MS Excel, MS Access, MS Outlook, Internet Navigation, 10-key touch, Minimum 40 WPM).
Physical Demands:
• Ability to lift up to 25lbs.
• Ability to sit for long periods of time.
• Work in air conditioned office, outside and workshop.
• Will be required on occasion to work more than 8 hours on one shift.
• Requires occasional bending, stooping, lifting and carrying.
• Reaching or handling with arms, hands and fingers.
• Manual dexterity sufficient to work with fingers (i.e. frequent typing).
• Normal vision with or without corrective lenses.
