Care Navigator Supervisor - Remote in Central Standard Time zone

If you are located within the Central Standard Time zone, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.^SM

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.^SM

This position is full - time, Monday - Friday. Employees are required to work our normal business hours of 9:00 AM - 5:30 PM CST (Central Standard Time zone). Training will be conducted virtually from your home.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Coordinates, supervises and is accountable for daily / weekly / monthly team performance
• Ensures team members’ performance goals are met, such as quality adherence and service levels
• Manages schedules, adherence and utilizes reporting to monitor
• Coordinates work activities with other supervisors
• Identifies and resolves operational problems using defined processes, expertise, and sound business judgment
• Decisions are guided by policies, procedures, and business plan
• Provides coaching and feedback to team members by performing call audits, weekly team meetings, and monthly one on one's
• Motivates and inspires team members
• Conducts annual performance reviews for team members
• Identifies solutions to non - standard requests and problems
• Effectively communicates change and leads employees through change
• Serves as a resource for others with less experience
• Handles Human Resource processes and issues, including timecards and corrective action process
• Manages recruitment and termination procedures
• Maintains procedures
• Remains optimistic, upbeat, and enthusiastic even in times of challenge and constant change

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 1 years of experience with working as a Supervisor OR in a Team Lead capacity
• 1 years of healthcare / insurance experience and / OR social work / community outreach / advocacy experience
• Medicaid and / OR Medicare experience
• Proficiency with Microsoft Office (Microsoft Word, Microsoft Excel, Microsoft Outlook)
• Familiarity with computer and Windows personal computer applications, which includes the ability to learn new and complex computer applications and apply their uses
• Ability to work any shift between the hours of 9:00 AM - 5:30 PM CST (Central Standard Time zone) from Monday - Friday

Preferred Qualifications:

• Bachelor's Degree (or higher)
• Bilingual fluency in English and any other language (i.e., Spanish)
• Previous experience as a telecommuter

Telecommuting Requirements:

• Reside within the Central Standard Time zone
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Ability to organize and prioritize tasks efficiently
• Excellent interpersonal, written and verbal communication skills
• Ability to work at a fast pace and multi - task is essential
• Ability to learn and apply skills quickly

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies required all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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