Certified Medical Assistant Educator

Opportunities with Reliant Medical Group. When you join Reliant, you’ll be part of a community-based, multi-specialty, physician-led medical group. Everyone works collaboratively on a common purpose: improving the quality, cost and experience of health care. With the resources of a global health organization - Optum - behind us, we’re at the forefront of value-based care. Supported by a patient-centric business model - integrated care teams focus on the best patient care, rather than volume. Here, you’ll contribute to an exceptional patient experience. Discover a place where you can help shape the future of health care and do your life’s best work.(sm)

 It is the expectation of the Executive Team of the organization that each employee support the mission, vision, and goals of the organization.  Each employee will be responsible for demonstrating core continuous improvement competencies to ensure the appropriate focus is placed on managing the necessary processes to support the strategies, with the ability to problem-solve, which should result in the identification of root causes and countermeasures to permanently eliminate the problem and supports the organization’s culture of continuous improvement through the lens of providing quality patient care and a strong customer focus. 

Each employee will be responsible for demonstrating core competencies by a strong willingness to work with others throughout the organization and be a role model for teamwork and cooperation that results in the highest quality of care and concern for our patients and employees.  A core belief at organization, and one that must be demonstrated by all employees, is that each patient and employee is treated with respect and that decisions affecting either are made with integrity and professionalism and promote a high degree of trust.  These characteristics, along with personal initiative and a strong focus on results, are critical to continued success in this role.

Positions in this function is responsible for the effective delivery and management of direct patient care utilizing the nursing process and adhering to standards of nursing practice. Observes new hires as they provide appropriate care to patients ranging from infants to geriatrics.  Provides pre-visit and post-visit telephonic support and patient education, populating the Electronic Medical Record with historical information, lab findings, and preliminary orders to be reviewed by the physician at the next clinic visit.  Ad hoc visits to the clinical sites will also be scheduled to enhance coordination of team-based care.

Primary Responsibilities:

• Conducts formal classroom as well as informal one-on-one training and support to Medical Assistants on their position responsibilities. Incorporates concepts of adult learning theory into educational offerings
• Considers professional development models (e.g., novice to expert) when interacting with clinical
• staff and developing teaching material
• Follows best practices, trains and mentors Medical Assistants on those best practices in order to deliver superior quality of care to patients
• Promotes ongoing, consistent training at the sites by actively coordinating and participating in the Preceptor Program.  Coordinates and schedules classes.  Maintains attendance listing for the organization
• Establishes training schedule for classroom and one-on-one training.  Reviews training requests and adjusts training schedule as required
• Develops, updates, and maintains instructional and testing materials, manuals, skills checklists, new processes, etc.
• Coordinates education plans related to initial and ongoing competency gaps.  Delivers learning
• programs to clinical staff on improvement of skills and competencies
• Supports site’s needs by responding to educational requests through monthly rounding, new
• hire support and individualized interventions
• Recognizes gaps in practice that indicate potential Risk management issues and identifies
• educational strategies to close the gaps
• Serves as a resource and support to Practice Managers and others
• Orients new employees to clinical aspects and the Medical Assistant duties and responsibilities
• Coordinate with the new hire, preceptor, and supervisor to schedule meetings to review the new hires success in orientation as well as the status of their new hire checklist, while identifying any needs they might have for additional training or assistance that could be provided by clinical education
• Prepares learning materials for use in educational programs.  Adjusts content and teaching
• strategies as needed. Adapts presentation style to meet the needs of the audience. Demonstrates skill in developing educational materials such as competency modules, class
• modules, and handouts
• Maintains open communication with all members of the healthcare team
• Schedules and participates in rounding visits at each site collectively with others from the clinical education department.  Respond and accommodate the needs that are requested by the individual sites and their departments to support their practice and aid in signing off competencies, BLS, skills training, and other appropriate clinical training
• Participates in process improvement initiatives.  Trains medical assistants prior to and post-implementation of lean processes.  Follows up as required or directed
• Uses effective techniques when providing feedback to others
• Performs a variety of clerical duties such as filing, copying, collating, faxing, data entry, etc.
• Assists with special projects.  Gathers standard documents, files, and records and obtains and transposes statistical or financial data from available sources.  Prepares reports using established formats
• Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
• Complies with established departmental policies, procedures, and objectives
• Attends a variety of meetings, conferences, and seminars as required or directed

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree 
• Certification by an accredited Medical Assistant program 
• 1 years of MA experience
• Experience presenting information to groups as well as individuals
• Experience working with Microsoft Word, Excel, PowerPoint, Outlook, etc. 
• Demonstrated knowledge of program development
• Knowledge of office and laboratory procedures
• Interpersonal, organizational, communication, presentation, and training skills
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Physical Requirement:

• Physical health sufficient to meet the ergonomic standards and demands of the position

The organization reserves the right to modify position responsibilities at any time due to business necessity.

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers at OptumCare. We're on a mission to change the face of health care. As the largest health and wellness business in the US, we help 58 million people navigate the health care system, finance their health care needs and achieve their health and well-being goals. Fortunately, we have a team of the best and brightest minds on the planet to make it happen. Together we're creating the most innovative ideas and comprehensive strategies to help heal the health care system and create a brighter future for us all. Join us and learn why there is no better place to do your life's best work.(sm) 

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.