Product Manager, Experience - Telecommute

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)
 
As a Product Manager - Experience you will help build customer experiences that simplify how consumers learn about and use their healthcare benefits. You will work with the VP/Directors Product Management - Experience to understand and contribute to the vision of the work. Then this role will focus on partnering with a cross-functional experience team, including technology, experience design, and insights, along with business experts and stakeholders to develops specific experience improvements and innovations and the translate those ideas into features and support the work through deployment.  

You will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

• Planning: Based on the strategy and the designed experience, help prioritize backlog and develop clear, actionable features to describe the work to be done. Share features with key stakeholders to get buy-in and alignment and partner with technology and other groups to turn features over for development and deployment. Define the acceptance criteria of a product feature. Generate or contribute to all product, project and platform artifacts for product development and management (business cases, features, user stories, flow documents) Leverage Agile product management processes, and develop detailed presentations, requirements, project plans and use cases accounting for all scenarios of an experience 
• Experience Design:  
  • Partner with insights teams/designers to collect voice of the customer feedback throughout the development process and perform data-driven prioritization of features that meet business needs. Work with engineering and QA to align on feature sizing and delivery planning 
  • Perform validation of features against customer and business goals and acceptance criteria 
• Delivery: 
  • Monitor technical performance throughout product development and partner with Engineering to ensure acceptance criteria is met 
• Results & Metrics:   
  • Tracks and monitors Objectives and Key Results. Ensure have correct data and tools for the experience and related sub-processes; use data to improve experiences

 Competencies:  

• Comfortable creating features and prioritizing based on the business need 
• Candidate must have excellent verbal and written communication, organizational, time management, and interpersonal skills
• Ability to multi-task, manage multiple priorities, and prioritize appropriately to meet strict deadlines is essential
• Guide a roadmap through the capability life cycle of strategy, OKR/KPI alignment, definition, and delivery 
• Own the creation of features, requirements, and user stories. Participate in Agile Scrum process to ensure business vision is being accurately implemented and meet market expectations
• Drive on-going solicitation of consumer feedback throughout the development process to ensure delivering capabilities and touchpoints that meet and exceed consumer needs
• Solid problem-solving skills and ability to identify and implement plans to solve problems that arise

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s Degree  
• 5 years experience in product management, including experience using product management software AHA! 
• 5 years of experience in business analysis and/or product owner in an agile environment 
• Experience in systematically analyzing problems, drawing relevant conclusions, and devising appropriate courses of action 
• Use data to support hypotheses and conclusions, for developing business cases and roadmap priorities, and to inform the success of your digital capabilities
• Oversee the development of your set of product features and determine which investments are most impactful to the business 
• Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:  

• Experience utilizing Visio or Miro for process mapping  

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected bylower 48 law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Product Manager, Agile, Digital, Consumer Experience, Customer Experience, B2C, Consumer Marketing, Omnichannel, NPS, Telecommute, WFH, Work From Home, WAH, Work At Home, Minneapolis, MN,