Referral Coordinator Telecommute

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.(sm)

Under the supervision of the Referral Management Supervisor, this position is responsible for the daily coordination of referral processes and other duties as assigned. 

If you are located in Texas, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

• Manage the internal/ external referral process and daily referral reconciliation
• Answers telephone and assists caller through the phone queue and back-office phone line
• Participate in clinic and market education/training, as needed and/or required
• Maintains knowledge and ensures procedures are followed including referral guidelines and policies, privacy, and confidentiality
• Deliver quality customer service, managing the referral process professionally and timely
• Work independently and act as a resource or subject matter expert (SME) for others
• Manage and prioritize tasks that may include compiling reports and spreadsheets
• Maintain professionalism and positive service attitude with all internal and external customers/peers
• Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma or GED equivalent
• 1 years of Health Care related experience  
• Demonstrated effective verbal and written communication skills
• Proven solid customer service skills
• Demonstrated ability to be detail oriented with organizational and time management skills
• Basic proficiency in Microsoft Office applications including Excel, Word and Outlook

Preferred Qualifications:

• Medical Assistant experience
• Knowledge of basic medical terminology
• 1 years of Referral management experience
• 1 years of Medical Insurance experience
• 1 years of Customer Service
• Bilingual

Physical & Mental Requirements:

• Ability to sit for extended periods of time
• Ability to receive and comprehend instructions verbally and/or in writing
• Ability to use logical reasoning for simple and complex problem solving

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 550,000 lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

WellMed was founded in 1990 with a vision of being a physician-led company that could change the face of healthcare delivery for seniors. Through the WellMed Care Model, we specialize in helping our patients stay healthy by providing the care they need from doctors who care about them. We partner with multiple Medicare Advantage health plans in Texas and Florida and look forward to continuing growth.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.