Resolve Intake Specialist - Atlanta, GA

Opportunities at Change Healthcare, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in healthier communities. Use your talents to improve the health outcomes of millions of people and discover the meaning behind: Caring. Connecting. Growing together.  

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9am - 5pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 3535 Piedmont Road, Atlanta, GA Suite 600 (Building 14).

We offer weeks of on-the-job training. The hours of the training will be aligned with your schedule.

Primary Responsibilities:

• Processes State and Federal applications for Medicaid and submits to appropriate agencies. Scans to internal
• system for record keeping.
• Documents and updates internal database based on daily work items in accordance with application processing
• activities and verification submission.
• Ensures that internal database has appropriate information in the correct fields for application submission,
• agency assigned, correct status.
• Identifies and takes appropriate actions to complete and submit required financial, medical, and personal
• information forms to support the client application process.
• Reviews outgoing client material for accuracy prior to submittal. Alerts appropriate team member if items are missing or incomplete.
• Complies with ethics, privacy and compliance policies and procedures
• Responsible for mail correspondence and logging important information and documents
• Responsible for all mail in relation to resolution activities. Utilizes internal software to scan and assign to
• individual user.
• Works internal inbox from MS Teams and Outlook to mail documents and identify and upload applicants’
• evidence to internal database and send appropriate agency/ internal user.
• Used FedEx software to submit priority items for tracking of signatures.
• Submit applications and verifications utilizing the GA and Florida application websites.  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma / GED (or higher)
• 6 months of Previous experience with filing, data entry and general administrative tasks, including copying and scanning
• 6 months of Previous customer service experience preferably in an office or medical environment
• Computer skills, including word processing Microsoft Word
• Microsoft Outlook
• Microsoft Excel
• Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9am - 5pm. It may be necessary, given the business need, to work occasional overtime. 

Preferred Qualifications:

• Previous experience with Medicaid or SSI

Soft Skills:

• Excellent verbal and written communication skills
• Strong attention to detail and ability to follow detailed instructions

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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