Salesforce Administrator - Remote Nationwide

POSTED ON 6/4/2021 CLOSED ON 4/7/2021
UnitedHealth Group Hired Organization Address Eden Prairie, MN Remote Full Time

Job Posting for Salesforce Administrator - Remote Nationwide at UnitedHealth Group

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

The health solutions marketplace is hungry for new ideas, innovative products and software that drives elevated performance for the business and the customer. Optum, part of the UnitedHealth Group family of businesses, is feeding incredible solutions to that marketplace every day by bringing out the best in our software engineering teams. We serve customers across the health system. Not only do we have more of them every day, we also have more technology, greater data resources and far broader expertise than any competitor anywhere. We're out to change the way our businesses and consumers engage with technology.

As a Salesforce Administrator you will work with a team to achieve timely resolution of all production issues meeting or exceeding Service Level Agreements.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilites:

  • Manage and coordinate production related activities with a production engagement team in diverse set of roles, including onshore and offshore resources.
  • Ensure timely resolution of all production issues and/or service requests meeting or exceeding SLA’s
    Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
  • Conduct or facilitate root cause analysis on all in-scope incidents and recommend a corrective action plan
  • Identify and implement application improvement and/or efficiency initiatives
  • Provide direction to other team members as needed
  • Assist managing the delivery of service requests and small projects
  • Coordinate and oversee production deployment activities
  • Support communications for high priority incidents and changes
  • Coordinate / manage resolution for any identified security vulnerabilities
  • Coordinate / manage operational status meetings with IT and Business resources
  • Manage and communicate project budget throughout the lifecycle of the support project

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma or GED Equivalent
  • 2+ years of experience as a SalesForce.com administrator
  • 2+ years of application development and/or application support experience
  • 1+ year of experience leading project teams
  • SalesForce.com Administrator certified
  • Experience working in a project-focused team environment
  • Ability to be on-call for High Priority incidents as needed during off business hours
  • Experience with Service Management Tools
  • Experience with Performance Monitoring tools
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Colorado Residents Only: The salary range for Colorado residents is $64,800 to $116,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary,  UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

 

 

Key Words: Salesforce Administrator, Salesfoce, Optum; Technology; SDLC; application suppor, Salesforce certified, Service Management Tools, Remote, Telecommute, work from home, work at home, WFH, WAH, hiring immediately, #RPO

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