Senior Clerk - Chandler, AZ

$2,000 Sign On Bonus For External Candidates

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.^SM

We're changing the way health care works for the better. That means consulting with our members, partnering with our physicians, and delivering drugs in the most efficient and effective way. Join us and start doing your life’s best work.^SM

This position is full-time (40 hours/week) Monday - Friday. Employees are required to work either shift: Monday-Friday or Sunday-Thursday 8a-4:30p. It may be necessary, given the business need, to work occasional overtime. Our office is located at St. Joseph’s Hospital; 350 West Thomas Rd, Phoenix, AZ 85013.

Primary Responsibilities:

• Provide clerical, secretarial, word processing, and other support services as assigned.
• Demonstrate understanding of applicable business departments' operations, drivers, and/or procedures
• Receive information (e.g., medical records; physician letters; general correspondence) from stakeholders (e.g., providers; clients)
• Verify information (e.g., member information; type of record) and include work queue driver prior to entering information into data entry work queue
• Work with stakeholders (e.g., internal partners; providers; members) to clarify, confirm, and/or gather additional information
• Scan documents into data entry queue ensuring appropriate personnel have access
• Pull relevant data from reports received
• Enter relevant data and information into appropriate systems/tools (e.g., spreadsheets) that can be utilized for reports
• Review completed documentation to ensure data entry quality and accuracy
• Ensure confidentiality regulations and rules (e.g., PHI; HIPAA) and/or compliance guidelines are complied with when gathering, entering data and information, reviewing and/or distributing data and information
• Generate reports in relevant systems needed to prepare additional reports for stakeholders
• Monitor, track, and/or integrate data and information (e.g., operations; claims; performance) into documents and reports
• Perform quality checks prior to distribution to ensure reports and documents are accurate
• Submit reports to applicable stakeholders (e.g., management) in order to obtain approval when needed
• Review current reports/documents/processes to identify potential improvements or changes
• Provide guidance to internal team members on changes to reports/documents/processes
• Open mail (e.g., physical; email; e-fax) to determine type of documents/attachments contained
• Review documents/attachments to ensure appropriate information has been provided
• Scan or stamp mail/documents with the date received
• Create and send (e.g., mail; fax; email) pertinent forms to submitters to correct/gather missing information when necessary
• Revise and/or add to documents/attachments as needed prior to processing
• Submit documents and reports to relevant stakeholders (e.g., management; providers; members; internal partners) following appropriate departmental procedures
• Ensure records and files are stored and managed in accordance with files/records management procedures and regulations
• Ensure confidentiality regulations and rules (e.g., PHI; HIPAA) are complied with when filing or storing documents
• Create electronic/paper files needed to store documents
• Review records to identify files that can be shredded or submitted to records storage
• Submit files to records management using appropriate procedures/forms
• Locate and retrieve medical records/patient demographic forms when requested.
• Label older medical records file boxes for offsite storage.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher) OR 3 years of equivalent working experience
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system application
• Experience working with Microsoft Word, Microsoft Excel and Microsoft Outlook (creating documents and spreadsheets, editing, filtering, and sorting data, writing and reading emails and calendar management.)
• Access to reliable transportation
• Prior stable work experience
• Ability to work from Monday-Friday or Sunday-Thursday 8:00am-4:30pm, Monday to Friday including the flexibility to work 1 weekend as the business need
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Soft Skills:

• Applies knowledge/skills to activities that often vary from day to day.
• Demonstrates a moderate level of knowledge and skills in own function.
• Requires little assistance with standard and non-standard requests.
• Solves routine problems on own.
• Works with supervisor to solve more complex problems.
• Prioritizes and organizes own work to meet agreed upon deadlines.
• Works with others as part of a team.

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies required all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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