What are the responsibilities and job description for the Patient Services Representative position at Unity Eye Centers?
Do you pride yourself on your attention to detail? Are you energized and inspired when caring for others? Check-in staff serve as the welcoming committee for our patients, greeting them upon arrival, and collecting the necessary information for their visit. Check-out staff bill charges, file insurance claims, and collect patient copays due. No previous experience is necessary, we have an excellent training program to equip you with the knowledge and skills to succeed! If you pride yourself on a positive attitude, and crave a work environment that is patient focused, we invite you to bring your unique talents and join our team!
Location: Seward Eye Clinic, Seward, NE
What We Offer:
- Starting wage based on previous experience
- 5 paid holidays per year
- Approximately 10 days of PTO within first year
- Employee Referral Program
- Full slate of benefits to include health, dental, vision, and 401k
- Growth and wage increase through company paid certification program
ESSENTIAL RESPONSIBILITES:
- Greet patients in a friendly, professional manner
- Answer phone calls, schedule appointments, assist in patient communications and recalls
- Respond to patient inquiries about billing, procedures, policies and available services
- Prepare patient chart prior to appointment and complete upon patient arrival
- Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
- Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
- Monitor patient flow throughout the office, properly communicating delays
- Provide a safe and clean office environment
- Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)
SUPPLEMENTARY RESPONSBILITIES: Depending upon the patient volume and/or patient flow, you may be required to perform the following tasks.
- Collect patient medical history and enter data into EHR
- Respond to patient inquiries regarding medical procedures and medication regimens
EDUCATION AND/OR EXPERIENCE:
- High school graduate, or equivalent
- Previous medical office experience and knowledge in medical coding/billing is preferred
COMPETENCIES:
- Proficient in EHR, including exceptional keyboarding skills
- Ability to accurately process insurance claims, and ensure proper reporting to Central Billing
- Excellent interpersonal, written, and verbal communication skills
- Detail oriented with strong organizational skills
- Ability to obtain knowledge and skills on the job or through educational courses
- A strong commitment to helping people
- Polite, professional, and courteous
- Ability to lead, motivate and promote a team environment
- Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast paced environment
PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):
- Physical Activity: Talking, Hearing.
- Physical requirements: Sedentary work. Involves sitting most of the time.
The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
