Message Center Secretary-Message Center

Why UnityPoint Health?

• Commitment to our Team – We’ve been named a  Top 150 Place to Work in Healthcare 2022  by Becker’s Healthcare for our commitment to our team members.
• Culture – At UnityPoint Health, you Come for a fulfilling career and experience  a culture  guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits – Our competitive  Total Rewards  program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and  development opportunities  is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work.  https://dayinthelife.unitypoint.org/ 

Answering and dispatching of all incoming calls to the Hospital Switchboard/Answering Service with current support of systems software in a 24/7 365 days atmosphere. Secretaries are responsible for creating a reliable, prompt and professional communication experience for UnityPoint Health Des Moines, physicians and customers with positive interactions and accurate message taking skills.

Integrates and demonstrates CORE values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UnityPoint Health Des Moines. Answers and routes all incoming calls accordingly, showing empathy and professionalism for Iowa Lutheran, WEST, Blank Children’s Hospital and Iowa Methodist Hospital. Monitor and utilize all Message Center, Transport, and Integrated Service equipment according to procedures outlined in training.EDUCATION: High school diploma or equivalent. Ability to fluently read, write and speak English. Experience: Security, law enforcement, EMT, and Customer service background preferred. Must have good spelling skills and correct grammar. EOE M/F/V/D

EDUCATION: High school diploma or equivalent. Ability to fluently read, write and speak English. Must have good spelling skills and correct grammar. EXPERIENCE: Customer Service experience helpful but not required. EOE M/F/V/D