What are the responsibilities and job description for the Receptionist position at UnityPoint Health?
Overview
UnityPoint Health
Experience Specialist / Receptionist
North Liberty, IA
North Liberty Family Medicine
Monday -Friday 8AM-5PM
As an Experience Specialist / Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed.
Customer service, empathy and compassion are the biggest assets in this position.
Why UnityPoint Health?
- Culture At UnityPoint Health, you matter. Come for a fulfilling career and experience guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
- Benefits Our competitive program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
- Diversity, Equity and Inclusion Commitment We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
- Development We believe equipping you with support and is an essential part of delivering a remarkable employment experience.
- Community Involvement Be an essential part of our core purpose to improve the health of the people and communities we serve.
Responsibilities
- Greets patients and visitors and obtains accurate information and signatures for office records
- Photo-copy & scan insurance cards and driver’s licenses.
- Adhere to all confidentiality policies and procedures.
- Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.
- Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested.
- Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.
- Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations.
- Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM.
- Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals;
and put the success of the team above own interests.
- Open and / or closes the clinic following specific guidelines of the individual clinic.
- Refer patients who need financial assistance with their clinic / hospital bills to a Financial Advocate.
- Perform functions other than described due to extenuating circumstances.
- Other duties as assigned.
Qualifications
Education :
High School Degree or Vocational School Graduate
Experience :
- Previous medical office experience preferred
- Strong customer service skills
- Excellent computer skills and abilities
- Ability to understand and apply guidelines, policies and procedures
- Strong personable skills to interact with physicians, health care team members, patients and support systems
- Effective communication skills
- Proficient in Microsoft Office
- Customer and patient focused
- Medical terminology / background a plus!
Last updated : 2024-09-26
