Release of Information Specialist

Overview

Receive, validate, document and respond to written, telephone and in person requests for information contained in the legal medical record in a timely and efficient manner.  These requests could come from other health care organizations, attorneys, insurance companies, patients, and other interested third parties.

Why UnityPoint Health?

• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what’s right for the people we serve.
• Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/

At UnityPoint Health we believe our people are amazing. That’s right. Amazing! Every day we get to provide exceptional experiences to all who walk on our campus and in our hospitals.  We support the work that you will do by staying focused on what matters: YOU, our patients, visitors and family members. Are you ready to join a team that is passionate about excellence? If you answered “yes!” read on about our open position.

Responsibilities

Release of Information 

• Prepare medical information for requests from patients, family members, insurance companies, attorneys, court orders/subpoenas, physicians and/or their office staff, other health care facilities and other third parties in accordance to policy and procedures   
• Fulfill requests or submits request to approved release of information vendor for fulfillment. 
• Invoice for appropriate requestors and follows up on request payments when fulfilled by the facility staff. 
• Responsible for receipt of a properly executed HIPAA compliant authorization and/or request 
• Collaborate with appropriate functional departments and staff to investigate and resolve issues related to documents, MPI, and other HIPAA requests such as accounting for disclosures Prioritize and respond to release of information requests within required timeframes 
• Perform self-quality checks to assure accuracy of the release, confidentiality and proper invoicing.  
• Validate parental proxy requests for the electronic health record.

Customer Service 

• Promptly and courteously answers office phone calls or assists with phone coverage for release requests. 
• Respond to and fulfill patient walk-in record requests 
• Access and retrieve patient information from various computer systems and media.

Qualifications

Education:

• High school diploma or GED equivalent
• Associates degree in Health Science preferred
• Medical Terminology knowledge preferred

Experience:

• Previous experience in a hospital/clinic setting or experience with electronic health records.
• 3 years of experience with an electronic health record or hospital/medical setting preferred.
• Prior Release of Information experience preferred

License(s)/Certification(s):

• RHIT, RHIA or CRIS certification preferred.

Knowledge/Skills/Abilities:

• Read, writes, comprehends and speak fluent English
• Demonstrates the ability to multi-task and work in an organized, efficient, and process-oriented manner
• Exhibits excellent oral communication skills and the ability to interact with customers and team members with diverse education, life style and back grounds in accordance to the affiliate’s mission and vision.
• Possesses complex problem-solving skills in reasoning through work related issues
• Ability to work independently
• Ability to write clear and concise, grammatically correct notes and business correspondence without close supervision
• Keyboarding skills required
• Familiarity with Health Information exchanges and patient portals
• Experience with MS Office suite and the ability to learn new applications preferred.
• Requires knowledge of health information disclosure practices, concepts, laws and regulation preferred.
• Familiarity with Health Information exchanges and patient portals preferred.