What are the responsibilities and job description for the RN First Call position at UnityPoint Health?
$5,000 sign on bonus for external candidates
UnityPoint
RN First Call
40 hours/week
Why UnityPoint Health?
- Culture - At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
- Benefits - Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you're in.
- Diversity, Equity and Inclusion Commitment - We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
- Development - We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
- Community Involvement - Be an essential part of our core purpose-to improve the health of the people and communities we serve.
Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/
Provides nurse-triage support to nursing facilities and providers with a focus on operational efficiency and clinical quality
• Asks questions according to the correct format specified in guidelines, resources, and standing orders
• Utilizes approved guidelines and protocols to provide advice to callers regarding health advice, directing them to the level of care necessary for the situation.
• Provides support to UnityPoint Health Peoria providers related to prescription telephone calls and provides assistance, as needed
• Answers questions from the general public regarding services of the organization utilizing information available in resources in the department
• Utilizes approved guidelines and protocols to provide advice to callers regarding health advice, directing them to the level of care necessary for the situation
• Contacts physician on-call for unusual or complex situations for guidance, if the physician/provider is a participant in First Call program
• Contacts physician/provider on-call if caller verbalizes desire to speak to provider regarding prescription refill
• Ensures follow up of phone triaged calls
• Provides nurse triage support for providers in the nursing home practice
• Utilizes hospital approved abbreviations
• Uses First Call tools (policies, procedures, guidelines) effectively
• Utilizes remote access process effectively and efficiently (if applicable) 25%
Demonstrates appropriate technical skills needed to utilize software and hardware used
• Maintains expert knowledge in the use of EPIC, Jabber, Infinity, and other applications used by First Call
• Utilizes EPIC and other on-line resources to access patient records and check for medical history, allergies and prescription information
• Completes documentation including pertinent assessment data, medications, allergies, and pertinent medical history, as appropriate
• Provides timely follow up information to providers in the nursing home practice and midlevel in home visits per established process
• Documents contact with other health care professionals such as pharmacists, physicians, advanced practice nurses, nurses, etc.
• Documents inquiries to First Call in EPIC
• Completes accurate and timely data collection related to First Call process 25%
Performs other First Call functions and expectations
• Supports provider follow up billable services process with appropriate hand off of information and scheduling functions, as appropriate. Ensure provider NH visits are scheduled based on guidelines available in the department
• Assists with referral management process as deemed appropriate by the First Call Lead or Manager
• Serves as resource for nursing facility staff to mentor facilities in appropriate use of nurse triage resources and supports the use and documentation of standing orders, if applicable, to partner facilities
• Supports midlevel in home visit scheduling and chart preparation processes
• Completes follow-up calls to patients as needed and other disease management/population health services for the organization
• Administers nursing home coverage, prescription refill, web scheduling, chat rooms, secondary referral, and call backs processes (as applicable) 20%
Demonstrates effective and timely communication skills, conflict resolution skills, decision making, and problem-solving skills.
• Addresses issues promptly
• Identifies opportunities to improve First Call processes and performance
• Maintains working knowledge of existing hospital and physician practice policies and procedures
o Takes direction from team members and assists in various jobs on projects as assigned
o Demonstrates and promotes the standard processes
o Answers questions in a timely manner
o Demonstrates ability to help/assist with problems, ensuring positive outcomes
o Demonstrates willingness to help others, be patient, to share knowledge
o Listens intently to users and takes good ideas back for consideration to improve processes
o Organizes and completes assignments independently
o Delivers work on time
• Completes work is accuratly and well presented
• Is a valued contributor in team discussions
• Works with team to achieve effective conflict resolution
• Acquires expertise with appropriate direction from manager
• Conducts oral and written communications in courteous, respectful and pleasant manner 20%
Basic UPH Performance Criteria
• Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
• Demonstrates ability to meet business needs of department with regular, reliable attendance.
• Employee maintains current licenses and/or certifications required for the position.
• Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
• Completes all annual education and competency requirements within the calendar year.
• Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance. 10%
Education: Graduate of an accredited nursing program. Individuals hired after August 1, 2013 must obtain a Bachelor's Degree in Nursing (BSN) within (5) years of start date. Bachelor's Degree in Nursing (BSN) preferred.
Experience: Must have minimum of 3 years clinical experience in acute care, physician office setting, or home health. Emergency Department or other ambulatory setting involving substantial public contact
License(s)/Certification(s):
• Current licensure in good standing as a Registered Nurse in the State of Illinois
• Must possess and maintain a valid Driver's License in the State of Illinois.
• Must possess and maintain auto insurance.
• Motor Vehicle Registration (MVR) must be run annually.
Knowledge/Skills/Abilities:
• Required English Skills
o Basic reading skills
o Basic writing skills
o Basic oral skills
• Communication Skills
o Ability to respond appropriately to customer/co-worker
o Interaction with a wide variety of people
o Maintain confidential information
o Ability to communicate only the facts to recipients or to decline to reveal information
o Ability to project a professional, friendly, helpful demeanor
• Computer Skills
o Basic Skill
Other: Use of usual and customary equipment used to perform essential functions of the position. Work may occasionally require travel to other UPH facilities/hospitals. Required to drive your own vehicle for business purposes.
Requisition ID: 2023-127976
Street: 221 NE Glen Oak Ave
Name: 5020 UnityPoint Health Methodist Medical Center
FLSA Status: Non-Exempt
Scheduled Hours/Shift: 1/2/3
External Company URL: http://www.unitypoint.org
UnityPoint
RN First Call
40 hours/week
Why UnityPoint Health?
- Culture - At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
- Benefits - Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you're in.
- Diversity, Equity and Inclusion Commitment - We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
- Development - We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
- Community Involvement - Be an essential part of our core purpose-to improve the health of the people and communities we serve.
Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/
Provides nurse-triage support to nursing facilities and providers with a focus on operational efficiency and clinical quality
• Asks questions according to the correct format specified in guidelines, resources, and standing orders
• Utilizes approved guidelines and protocols to provide advice to callers regarding health advice, directing them to the level of care necessary for the situation.
• Provides support to UnityPoint Health Peoria providers related to prescription telephone calls and provides assistance, as needed
• Answers questions from the general public regarding services of the organization utilizing information available in resources in the department
• Utilizes approved guidelines and protocols to provide advice to callers regarding health advice, directing them to the level of care necessary for the situation
• Contacts physician on-call for unusual or complex situations for guidance, if the physician/provider is a participant in First Call program
• Contacts physician/provider on-call if caller verbalizes desire to speak to provider regarding prescription refill
• Ensures follow up of phone triaged calls
• Provides nurse triage support for providers in the nursing home practice
• Utilizes hospital approved abbreviations
• Uses First Call tools (policies, procedures, guidelines) effectively
• Utilizes remote access process effectively and efficiently (if applicable) 25%
Demonstrates appropriate technical skills needed to utilize software and hardware used
• Maintains expert knowledge in the use of EPIC, Jabber, Infinity, and other applications used by First Call
• Utilizes EPIC and other on-line resources to access patient records and check for medical history, allergies and prescription information
• Completes documentation including pertinent assessment data, medications, allergies, and pertinent medical history, as appropriate
• Provides timely follow up information to providers in the nursing home practice and midlevel in home visits per established process
• Documents contact with other health care professionals such as pharmacists, physicians, advanced practice nurses, nurses, etc.
• Documents inquiries to First Call in EPIC
• Completes accurate and timely data collection related to First Call process 25%
Performs other First Call functions and expectations
• Supports provider follow up billable services process with appropriate hand off of information and scheduling functions, as appropriate. Ensure provider NH visits are scheduled based on guidelines available in the department
• Assists with referral management process as deemed appropriate by the First Call Lead or Manager
• Serves as resource for nursing facility staff to mentor facilities in appropriate use of nurse triage resources and supports the use and documentation of standing orders, if applicable, to partner facilities
• Supports midlevel in home visit scheduling and chart preparation processes
• Completes follow-up calls to patients as needed and other disease management/population health services for the organization
• Administers nursing home coverage, prescription refill, web scheduling, chat rooms, secondary referral, and call backs processes (as applicable) 20%
Demonstrates effective and timely communication skills, conflict resolution skills, decision making, and problem-solving skills.
• Addresses issues promptly
• Identifies opportunities to improve First Call processes and performance
• Maintains working knowledge of existing hospital and physician practice policies and procedures
o Takes direction from team members and assists in various jobs on projects as assigned
o Demonstrates and promotes the standard processes
o Answers questions in a timely manner
o Demonstrates ability to help/assist with problems, ensuring positive outcomes
o Demonstrates willingness to help others, be patient, to share knowledge
o Listens intently to users and takes good ideas back for consideration to improve processes
o Organizes and completes assignments independently
o Delivers work on time
• Completes work is accuratly and well presented
• Is a valued contributor in team discussions
• Works with team to achieve effective conflict resolution
• Acquires expertise with appropriate direction from manager
• Conducts oral and written communications in courteous, respectful and pleasant manner 20%
Basic UPH Performance Criteria
• Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
• Demonstrates ability to meet business needs of department with regular, reliable attendance.
• Employee maintains current licenses and/or certifications required for the position.
• Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
• Completes all annual education and competency requirements within the calendar year.
• Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance. 10%
Education: Graduate of an accredited nursing program. Individuals hired after August 1, 2013 must obtain a Bachelor's Degree in Nursing (BSN) within (5) years of start date. Bachelor's Degree in Nursing (BSN) preferred.
Experience: Must have minimum of 3 years clinical experience in acute care, physician office setting, or home health. Emergency Department or other ambulatory setting involving substantial public contact
License(s)/Certification(s):
• Current licensure in good standing as a Registered Nurse in the State of Illinois
• Must possess and maintain a valid Driver's License in the State of Illinois.
• Must possess and maintain auto insurance.
• Motor Vehicle Registration (MVR) must be run annually.
Knowledge/Skills/Abilities:
• Required English Skills
o Basic reading skills
o Basic writing skills
o Basic oral skills
• Communication Skills
o Ability to respond appropriately to customer/co-worker
o Interaction with a wide variety of people
o Maintain confidential information
o Ability to communicate only the facts to recipients or to decline to reveal information
o Ability to project a professional, friendly, helpful demeanor
• Computer Skills
o Basic Skill
Other: Use of usual and customary equipment used to perform essential functions of the position. Work may occasionally require travel to other UPH facilities/hospitals. Required to drive your own vehicle for business purposes.
Requisition ID: 2023-127976
Street: 221 NE Glen Oak Ave
Name: 5020 UnityPoint Health Methodist Medical Center
FLSA Status: Non-Exempt
Scheduled Hours/Shift: 1/2/3
External Company URL: http://www.unitypoint.org
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