Operations Manager

Job Purpose:

Manage and supervise the administration, improvement, maintenance, and general operations of parking operation(s).

Principal Responsibilities:

• Meets with General Manager weekly to discuss facility operations.
• Conducts regular staff meetings to ensure that goals and objectives are clearly communicated with staff; provides guidance and leadership to enable staff to meet these goals and objectives.
• Identifies training needs and opportunities; develops and implements a plan for meeting those needs.
• Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.
• Participates in community activities to promote the organization and to build professional relationships.
• Collaborates with other managers and supervisors regarding advertising, marketing, and growth campaigns.
• Assists with start-up, development, and growth of new branches as needed.
• Designs, schedules, and coordinates general upkeep, repairs, or maintenance projects of the facility.
• Recommends whether repairs and/or maintenance are needed based on regular inspections of the grounds, facilities, and equipment.
• Explains terms of parking agreement, and provides information about the facility to prospective monthly parkers.
• Devises and implements marketing plans for vacant spaces.
• Develops and presents detailed budgets and financial reports on the property.
• Maintains property records including revenue activity; maintenance and operating costs; special permits issued; and calendar of events
• Describes and imposes guidelines, rules, and regulations to customers.
• Performs other related duties as assigned.

Skills/Qualifications:

• Excellent leadership and management skills.
• Excellent customer service and communication skills.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Experience in planning and budgeting
• Knowledge of business process and functions
• Strong analytical ability

Education and Experience:

• Associates degree and equivalent industry experience required. Bachelors degree preferred.
• At least five years of management experience highly preferred.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off