Assistant Program Analyst

Why Work Here?

Our mission to achieve universal service addresses America’s current critical needs to build out broadband capabilities for telehealth, online learning, and keeping families connected. Join us and help USAC accomplish our mission to bridge the digital divide. Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Additional information on USF programs can be found at: https://www.usac.org/about/

Benefits

USAC supports our employees well beyond their salary with a system of benefits that rivals the top organizations in the country. Simply put: if you are committed to improving the lives of others, we are committed to improving yours. USAC provides low-premium, top-of-the-line medical, dental, and vision insurance in addition to disability and life coverage.  Generous 401k contribution, Federal and floating holidays, paid sick leave and vacation time that increases every year.  Regular telework schedule and opportunities to take professional development courses and training.

A Multicultural Team

We have actively built an organization that doesn’t just celebrate our diversity; we depend on it. The challenges of achieving universal service require creative and unique perspectives. Our accepting and inclusive community will challenge you to grow and learn from others while always recognizing the value of your contribution.

To apply, please submit a cover letter and resume, click the “Apply For This Job Online” button.

USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused.

As USAC continues to support universal service impacting health care providers, educators, and consumers, it is critical now more than ever that we hire people equally passionate and committed to helping fulfill our mission. We are currently seeking an experienced, dynamic and collaborative professional to serve as an Assistant Program Analyst on our Lifeline team.  Reporting to the Associate Manager of Program Management you will:

• Analyze data to support one of USAC’s four core programs by identifying process improvements and efficiencies, analyzing program eligibility requests, requests for services, funding requests, and invoices and ensuring compliance with all applicable rules and regulations.

 This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.

Working in a creative and fast-paced environment, the Assistant Program Analyst will provide support to analyze program eligibility and ensuring compliance with all applicable rules and regulations.  Among others, your responsibilities will include the following:

• Analyze applicant information to assess compliance, identify issues and areas of concern, and provide recommendations to make recommendations.
• Strategically assess business processes and procedures to improve day to day operations.
• Continuously developing and reviewing internal program procedures for program efficiencies and compliance.
• Perform test work (either individually or as a team) to ensure entities are in compliance with federal rules and regulations
• Access data to make programmatic decisions, identify trends, and manage work queue/volumes.
• Support various data/report/analysis efforts related to data gathering to support requests for service or modify program measurements.
• Prepare communications to both internal and external stakeholders.
• Track and ensure successful resolution of open issues and escalate them to management, as needed.
• Review outgoing communications, convey project status updates, and maintain checklists.
• Collaborate with various teams to determine needs, establish priorities and coordinate efforts related to the program.
• Assist in identifying and implementation of continuous process improvement.
• Quality assurance reviews of vendor manual application reviews
• General application manual review support
• Vendor Operations Support
• Other specific duties as assigned.

About You

The successful candidate will excel at operating in a diverse and fluid environment, and will be crucial for the success of the Lifeline Program.

• Bachelor Degree with no preferred certification. Two years of relevant professional-level work experience may be substituted for one year of required education.
• One (1) to Three (3) years of professional directly related experience
• Proficient with Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio).