Payroll Support Assistant (BLANK AST 3)

Under general supervision of the Payroll Supervisor 1, provide essential general administrative support to the Payroll unit team members. Serve as front-line contact for the Central Payroll Office, answer main phone line, respond to high volume group email in-box messages, screen and route callers and in-person visitors to payroll specialists and managers. Position is also responsible for union deductions/updates and payroll new loan payments. Processes new deductions and makes updates to UCDHS gifting as well as other general voluntary deductions processed through UCPath. Responsible for processing UCDHS and campus stale dated payroll checks (pre-conversion to UCPath) and the reconciliation of these transactions within the general ledger, expedite weekly cash collections deposits. Assists with entering one-time deductions and refunds for ARC memberships and parking fees for both campus and UCDHS as needed. Provides customer service assistance to employees with AYSO password resets, complies with all subpoenas served, and support daily business functions by initiating purchasing requests while maintaining inventory of all office supplies. Processes verification of employment requests and other various pre-UCPath employment verifications. Incumbent also supervises student employees providing training, direction and oversight of their daily workload. Serve as the primary point person for Central Payroll office’s day-to-day general operational necessities and administrative activities.

Apply By Date

10/1/2024 at 11:59pm

Qualifications

Minimum Qualifications

For full consideration, applicants are encouraged to upload license, certification and/or educational degree if required of the position.

• Experience providing front line customer service within a high volume, fast paced administrative office environment focused on customer service.
• Experience with general office equipment such as multi-line telephone, 10-key calculator, copiers, fax machine and ordering and maintaining office supply inventory.
• Experience utilizing a Human Resource Information System (HRIS). Experience operating a personal computer, spreadsheet creation and maintenance, databases and navigation software (i.e.; MS Word, Excel, PowerPoint, Outlook, etc.). Experience with an enterprise financial information system.
• Customer service and communication skills to provide courteous service in person and on the telephone to meet customer/client expectations with an emphasis on quality, quantity, and timeliness of work. Ability to defuse situations with irate callers and/or in-person visitors.
• Interpersonal skills to interact and communicate effectively and professionally with administration, staff, visitors, and volunteers, using tact, diplomacy, and good judgment during all interactions in the performance of a wide variety of programs and support functions.
• Writing, editing and proofreading skills to quickly and accurately produce correspondence and other written materials and review documents for errors, irregularities, or omissions.
• Skills to analyze complex information or problems in an objective manner and derive logical conclusions to provide a sound basis for establishing priorities, selecting appropriate courses of action for pursuit or recommendations to others.

Preferred Qualifications

• Experience to create and maintain accurate spreadsheets as well ability to use technical (e.g., accounting) terminology properly.
• Experience working in a fast paced, deadline driven environment under often heavy workload conditions, with conflicting priorities, and difficult callers or visitors.
• Ability to work independently, as well as cooperatively and effectively within a team environment; working to meet deadlines with constant interruptions in a dynamic environment subject to changing priorities.

Key Responsibilities

• 25% - TEAM SUPPORT AND CUSTOMER SERVICE
• 50% - PAYROLL DEDUCTION PROCESSING
• 5% - STALE DATED PAYMENTS
• 15% - STUDENT ASSISTANT FRONT DESK SUPERVISION
• 5% - OTHER DUTIES AS ASSIGNED

Department Overview

N/A

Position Information

• Salary or Pay Range: $28.49/hr. - $40.83/hr. (Budgeted salary up to $31.92/hr.)
• Salary Frequency: Bi-Weekly
• Salary Grade: 108
• UC Job Title: BLANK AST 3
• Appointment Type: Career
• Percentage of Time: 100% Fixed
• Shift Hours: Manager will advise;
• Location: Davis, CA
• Union Representation: Yes CX - Clerical & Allied Services
• Benefits Eligible: Yes
• Hybrid/Remote/On-Site: Hybrid

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits and eligibility rules by visiting Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family’s needs
• For eligible roles, UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
• UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• N/A

Work Environment

• Maintain a safe work environment.
• Work with frequent interruptions, constant traffic and noise from telephone and in-person conversations.
• Professional business attire is required.
• UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Special Requirements

• This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we’re solving life’s most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don’t just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds, and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20.

For the University of California’s Anti-Discrimination Policy, please visit:https://policy.ucop.edu/doc/1001004/Anti-Discrimination.

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don’t meet all the requirements? We still encourage you to apply! #YouBelongHere