Deputy Director of Complaint Management

VC Diversity & Outreach

Full Time

79512BR

Job Summary

The Deputy Director of Complaint Management is responsible for management of all incoming complaints, supervision of intake team staff and their caseloads, reviewing and determining next steps following the initial assessment of complaints, and providing policy and procedural recommendations to the Director/Title IX/EEO Officer. Additionally, the incumbent facilitates the Case Management Team (CMT) meetings and conducts educational training sessions/meeting for individuals or groups involved in highly sensitive/complex complaints of discrimination, harassment, sexual harassment, sexual violence, and retaliation. When appropriate, the incumbent conducts research on state and federal laws regarding discrimination and equal opportunity laws and regulations and develops and implements training programs designed to educate intake team members and campus partners about new and emerging issues related to cases of various forms of discrimination and harassment, as well as types of sexual harassment, sexual violence, and retaliation.

The incumbent represents OPHD in various university internal, external, and systemwide meetings as a subject matter expert. Responsible for the resolution of complaints of harassment and discrimination, sexual harassment, sexual violence, and retaliation at the initial assessment stage. Serves as the primary point of contact for all relevant internal partners at UCSF and/or external representatives, ensuring professional and timely communications. Acts as a resource and provides advice and assistance on highly sensitive or difficult Title IX and harassment and discrimination matters as well as complex matters of law and policy. When appropriate, consults with Campus Human Resources, Risk Management, Office of Legal Affairs, Academic Units, Academic Affairs, UC San Francisco Police Department, Student Affairs, and other UC administrators and departments in the early resolution of discrimination, harassment, sexual harassment, sexual violence, and retaliation complaints. Authors detailed, well-written, and confidential correspondence and informal/alternative resolution agreements. Ensures OPHD has comprehensive procedures for complaint intake and coordinated responses for compliance programs. Works on complex issues with limited or no precedence, where analysis of situations or data requires an in-depth evaluation of variable factors.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $113,500 - $258,100 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

UCSF has been at the forefront of addressing health care disparities and community health needs, while promoting equity, diversity and belonging among its students, trainees, staff, and faculty. UCSF's commitment to diversity and inclusion is integral to fulfilling UCSF's mission to deliver the highest standard of excellence in health care delivery, scholarly research, community service, and training the next generation of health care professionals.

OPHD is a significant campus compliance unit housed within the Office of Diversity and Outreach (ODO). OPHD is responsible for overseeing the campus efforts to meet its requirements around Title VI, VII, Title IX and ADA compliance as well as harassment and discrimination under the UC Discrimination, Harassment, and Affirmative Action in the Workplace Policy and the UC Sexual Violence and Sexual Harassment Policy. OPHD is responsive to federal and state agencies including the Office of Civil Rights, the Office of Federal Contract Compliance (OFCCP) as well as requests and audits from the UC Office of the President (UCOP). The OPHD is also responsible for assuring OFCCP compliance and the completion of the annual Affirmative Action report.

Beyond meeting complex legal requirements, this office helps to create and maintain a University campus community committed to positive values of equal opportunity and fosters a climate free from all forms of harassment, discrimination, or intimidation.

Department Website: https://ophd.ucsf.edu/

Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training.
• Minimum of six years of related experience.
• Minimum of five years of management and supervisory experience.
• Subject matter expertise of federal and state laws and regulations, case law, and guidance related to harassment, discrimination, sexual harassment, and sexual violence in educational, employment, and/or patient care settings.
• Experience investigating harassment, discrimination, sexual harassment, or other equivalently sensitive allegations in a trauma-informed and confidential manner.
• Experience with managing a heavy caseload and supervising and mentoring staff who conduct intake interviews and initial assessments of discrimination, harassment, sexual harassment, and sexual violence allegations.
• Demonstrated ability to assist staff with identifying priorities and next steps, ensuring completion of tasks in a timely manner, and ensuring proper documentation to meet compliance requirementsing
• Ability to gather, organize, analyze, and report on issues and recommendations that are complex in nature. Ability to apply policy and legal concepts to issues.
• Excellent interpersonal skills to work independently with all levels of University personnel, including management and faculty, and to facilitate agreement on issues and corrective actions.
• Ability to communicate orally and in writing, complex information to all levels of management and administrators in a clear and concise manner.
• Excellent skills in complex decision making on critical issues.
• Excellent skills in communicating and presenting information in a thorough and complete manner.
• Demonstrated ability to mediate effectively between and among all levels of academic and staff personnel and students.
• Demonstrated understanding of the relevance of trauma in the context of sexual violence and other forms of harassment and discrimination (for example, the neurobiology of trauma and trauma-informed investigation techniques).
• Demonstrated skill, sensitivity and experience interacting with constituents who are diverse in characteristics such as age, education level, race, gender identity and expression, ability, and socioeconomic backgrounds.
• Expert knowledge of the ethics and compliance profession, theories and systems of internal control, and professional compliance and investigations standards.
• Ability to desmonstrate professional judgment in the supervision of projects and staff.
• Ability to work independently and within a team environment.
• Comprehensive project management skills.
• Computer competency in basic Microsoft software programs (Outlook, Word, Excel, etc.) and ability to learn and work proficiently within UC and UCSF-specific case management and document management applications.

Preferred Qualifications

• Juris Doctor (J.D.) or professional degree in law.
• Professional certification preferred.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Campus

Job Code and Payroll Title

006059 ETHICS AND CMPLNC MGR 1

Job Category

Supervisory / Management

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

100%

Location

Mission Bay (SF)

Shift

Days

Shift Length

8 Hours

Additional Shift Details

M-F, 8 a.m. - 5:00 p.m. and additional hours as needed