Packaging Adviser

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INITIAL REVIEW DATE (IRD)

Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 03-26-2024

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

The University of California Santa Cruz enrolls roughly 19,000 students a year and 77% of undergraduates receive some form of financial aid. The Financial Aid and Scholarship Office (FASO) strives to deliver high quality service to students and their families. We are committed to minimizing financial barriers, dedicated to providing students and their family's access to a broad range of aid programs to support students in achieving their educational goals. The office is part of Enrollment Management, which includes Financial Aid and Scholarships, Orientation and Undergraduate Admissions. Enrollment Management is part of the multi-faceted academic Division of Undergraduate Education. Undergraduate Admissions, Enrollment Management and Undergraduate Education work closely with select Academic Senate committees. Since its founding in 1965, the University of California, Santa Cruz, has grown from 652 students to nearly 19,000 students (2022-23) and earned international distinction as a world university with high-impact research, ranking 3rd in the world for research influence by Times Higher Education, and among the top 50 universities in the world, according to the U.S. News and World Report 2017 Best Global Universities rankings. A campus with world-class facilities and one of the most visually spectacular settings in higher education, UC Santa Cruz offers rigorous academic programs and cutting-edge research opportunities. At the core of our progressive educational approach are our 10 distinctive residential colleges, which organize the campus into smaller living/learning communities.

The UC Santa Cruz Financial Aid and Scholarship Office is dedicated to providing students and their families access to a broad range of aid programs to support their educational goals.

More information can be found at: https://financialaid.ucsc.edu/index.html

JOB SUMMARY

Working independently under general supervision, applies a broad understanding of student aid program practices and policies to determine appropriate allocation of aid awards, authorize exceptions, and provide individual counseling on non-routine, sensitive aid issues. In addition to the traditional student aid administration responsibilities of a Financial Aid and Scholarship Office (FASO) Packaging Adviser, this individual is tasked with the processing of the primary special program, including UCDC, ICVIN/OUT, UC Sacramento, New Hampshire /New Mexico Exchange, Bio 159/ENVS 107, Bio 151, RA, Faculty-Led, UCSC Summer Virtual Global Internship Program, Summer Intercampus Study Abroad, UCSC Exchange and UCEAP- Fall, AY, Pre-ILP, Off-cycle, Summer, and NRS.

APPOINTMENT INFORMATION

Budgeted Salary: $71,500/Annually.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus / Hybrid

Union Representation: Non-Represented

Job Code Classification: FINANCIAL AID OFCR 3 (004527)

Travel: Never or Rarely

JOB DUTIES

• 35% - Analyzes a variety of factors (financial data, family circumstances, social background, academic status, educational goals) and applies knowledge of federal, state, University, and outside agency laws, regulations, and policies to determine students' eligibility and award various types of financial aid.

• 25% - Provides individual counseling on non-routine, sensitive aid issues, and identifies available aid resources to appropriately meet the needs of individual students. Exercises professional judgment to authorize changes in financial aid award.

• 15% - Advises departments on existing financial aid procedures, resources, and options available. Recommends changes in financial aid policy or procedures to benefit specific student groups, e.g., students with disabilities.

• 15% - Identifies and implements database elements, queries, and reports needed to monitor aid programs. Analyzes reports to resolve ID allocation problems.

• 10% - Coordinates and creates content for outreach services to prospective students, parents, and the general public.

REQUIRED QUALIFICATIONS

• Bachelor's degree in related area and / or equivalent experience / training.
• Working knowledge of policies, regulations, and practices for awarding financial aid. Specialized knowledge of particular programs.
• Working knowledge of University policies, processes, and procedures.
• Working knowledge of advising and counseling techniques.
• Ability to interpret policies and develop procedures to ensure compliance. Strong ability to assess processes and implement improvements.
• Problem identification, critical thinking, and problem solving skills; judgment and decision-making ability.
• Ability to calculate financial aid with attention to detail and accuracy.
• Organizational skills and ability to prioritize work and meet deadlines.
• Strong written communication skills.
• Strong verbal and active listening communication skills.
• Strong interpersonal skills and customer service orientation.
• Strong proficiency with standard office software as well as internet and email applications. Working knowledge of common University-specific computer application programs.

PREFERRED QUALIFICATIONS

• Experience using complex databases. Ability to define specifications for database programming.
• Knowledge of languages other than English, both written and oral.
• Demonstrated experience and cultural competency working with various populations.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Ability to work long periods of time at a computer with or without accommodation.
• The selected candidate has the option to work a hybrid work schedule. If a hybrid work schedule is confirmed, the selected candidate must be able to work successfully from a home/remote office and be able to fulfill the requirements of the UCSC telecommuting agreement.
• Ability to work occasional evenings and weekends as directed.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.